Business Letters..1

In: Business and Management

Submitted By hkmrayhan
Words 294
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As a Purchase Manager of GP write a complaint letter to the Sales Manager of XYZ Stationers, pointing out the damaged items sent to you by the supplier.

A)Complaint concerning damaged goods
Dear Sir
Our order no bd-789
We ordered 890 compact discs on 7July and they were delivered yesterday. I regret that 45 of them are damaged.
The package containing them appeared in perfectly good condition and I accepted and signed for it without question. It was on unpacking that I discovered the damage . I assume that this was due to careless handling at some stage prior to packing.
I am enclosing a list of the damaged goods and shall be obliged if you will replace them. They have been kept aside in case you need them to support a claim on your suppliers for compensation.
Yours faithfully

Assuming that you are the Sales Manager of XYZ Stationers, come up with a suitable adjustment letter.

b) Reply Dear Sir,
I was sorry to learn from your letter of 12th may that some of the compact discs supplied to this order were damaged as they reached you.

Replacements for the damaged have been sent by parcel post this morning. It will not be necessary for you to return the damaged goods; they may be destroyed.

Despite the care we take in packing goods there have recently been a couple of reports of damage. To avoid further inconvenience and annoyance to customers as well as expenses to ourselves, we are now seeking the advice of a packaging consultant in the hope of improving our methods of handling.
We apologize once again for this and hope the steps taken will ensure the safe arrival orders in future.


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