Communication Opinion Paper

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Submitted By vernagarcia22
Words 1059
Pages 5
Communication Opinion Paper
University of Phoenix
HCS/320 September 14, 2012
By Verna Garcia
Instructor- Daniel Speer

The dictionary says “Communication” is the activity of conveying information through the exchange of thoughts, speech, visuals, signals, writing, or behavior (Wikipedia, 2012). Being a good communicator (I believe) you must first be a good listener. People are usually most satisfied with physicians who listen attentively and seem to understand what they are feeling (Grant, Cissna, & Rosenfeld, 2000; Tarrant,
Windridge, Boulton, Baker, and Freeman, 2003). Developing good basic communication skills in the health industry is one way of implementing quality of care with patients. Each of use communicates in some way or form to be a good communicator and it takes certain skills and elements. Using elements such as verbal, non-verbal (body language), visuals, gestures, paralanguage, and reducing interference will help to capture the attention of your patient. The way in which a message is delivered (encoding) and how it is received (decoding) will determine the elements of communication. Knowing what message we wish to send and how we want our patient/person to interrupt the message. Your message must have intent through the use of using words, body language, and behavior language. The definition of communication offered by Judy Pearson and Paul Nelson (1991) underscores these concerns: “Communication is the process of understanding and sharing meaning” (p. 6). Encoding a message is the process of evaluating the message, know your message, and obtain any information needed to convey the message, in away that will insure your patient is understanding the message being sent. Decoding a message is when the patient/receiver acknowledges in some form they understand the message. Messages can be confusing to many if…...

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