Communication Theory Paper

In: Business and Management

Submitted By shayjordan1981
Words 402
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Communication Theory Paper Shanna Bridgeman

HCS/320

10/18/2011

Edward Davis

People communicate in many different ways. We have verbal and non verbal communication. : A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. Verbal is when you are talking to someone. Non verbal is when you are communicating without speaking like body language, eye contact, text, email, phone calls, or facial expressions. I am psychiatric technician. At M.B.M.H.I. everyday at shift change there is a meeting held to let the on coming shift know how the patients were acting on that day. It also informs on who the violet, good, or patients that are cheeking there medications. There is normally suppose to be at least six techs on the units every night two females and four males. The females take care of our hall and the males do the same. We have to all communicate because at our job if a patient is mad or is violent he or she can hurt one of us if we are not working together. We must all stay on the same page at all times. But there have incidents when one tech has said no and another has said yes that’s when a nurse on the unit has to step in and defuse the situation. I have learned that it is better to walk away than to stand there and argue with patient because he or she is there for a reason. The male’s techs on the unit really control the unit depending on the size of the male and how he approaches the situations that occur on his shift. When there is a strong male present the unit usually runs smooth. Sometimes it is hard to run the unit when the family has visited the patient that day. Some family members think it is ok for them to bring in contraband to patient but the worst thing that happens at…...

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