In: Business and Management

Submitted By chris88
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Deming's Fourteen Points for Management:
1 : Create constancy of purpose for improvement of product and services.
. Aim to become competitive, stay in business & provide jobs
. Essence of constancy of purpose is Customer orientation
. Constancy of purpose: setting up the course today for the business tomorrow.

2: Adopt the new philosophy for the new economic age by management learning responsibilities and taking leadership for change.
. Do not stick to old philosophy that is outdated
. improve on existing management by process or other means
. Meaningful change take place from within (E.g. system process, management)
. Focus on customers instead of competition

3: Cease dependence on inspection to achieve quality, eliminate the need for inspection on a mass basis by building quality into the product in the first place.
. build quality products at the first time to avoid mass inspections to achieve quality products.
. Even with 200% effort inspections, defective products still gets through & good products also be classified as bad. Inspection doesn't work!!

4: End awarding business on prices instead of minimize total cost.
. To find a long-term relationship with a single supplier with loyalty and trust to avoid variations.
. aim is to minimize total cost and not INITIAL Cost.
. the security of long-term relationship allows the suppliers to innovate.

5: Improve constantly and forever the system of production and service.
. To be always searching for improvements
. Key to continuous improvement is: Plan --> Do --> Check --> Act
6: Institute training on the job
. Constantly training workers on all levels in the company to match with the constantly changing materials method, products, machinery, techniques and service requires for the job

7: Institute Leadership
. Aim of leadership is to help workers, machine &…...

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