Hrm Assignment

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IRHR 2270 – HUMAN RESOURCE MANAGEMENT
TRIMESTER 3 PSB
INDIVIDUAL PORTFOLIO

Assessment 2
Individual Portfolio (30%)
This portfolio comprises four assessment tasks. The tasks will need to be uploaded to the Assignments/Turnitin area of Blackboard and are due as outlined below*.

Each task will be based around the following scenario and material may be drawn from the text, lectures and other reliable sources. Feel free to use creativity and invent any necessary detail. You do not need to reference individual tasks but may like to list the sources consulted. Each item should be no longer than two pages maximum.

When naming your document that you wish to upload, please use the following convention: (use your name)
Surname_Firstname_Task_Description
eg. Brown_John_Task1_Task2 (Week 6) Chan_Iris_Task3_Task4 (Week 11)

SCENARIO:
You are a newly recruited Human Resources Officer at a large regional financial institution. The organisation is placing a great emphasis on service excellence and is promoting this in order to strengthen its service culture. You have been charged with the responsibility of recruiting a new management team of Team Leaders for the financial institution.

The Team Leaders for the financial institution will be responsible for up to 50 employees (at each location).
Team Leaders will be responsible for achieving budgets; acquiring and maintaining retail as well as business banking customers.

Locations: China, Singapore; New Zealand; Hong Kong; Philippines; Malaysia; India; Indonesia; South Korea; Thailand; Taiwan; Australia.

Duties include (but are not limited to): Developing strategies to maintain customer base; develop and recommend policies and procedures that promote and strengthen service excellence and ‘a can do’ service culture.
Team Leaders are require to be part of; and contribute to area and…...

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