Issues

In: Business and Management

Submitted By anjones
Words 1122
Pages 5
University of Maryland Ambulatory Care Center: Highlighting Issues and Solutions
DeVry University
HSM 420: Managed Care and Health Insurance
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Introduction The quality of care is measured through the patient receiving the care. The patient measures quality of care through needs and preferences, care given without unnecessary delays and healthcare is not affected by gender, race, age or income. The Surgical Clinic at the University of Maryland strives to meet these goals by providing stellar care in a facility given the Leapfrog award for over a decade. Through observation there were a few areas in which could use improvement. Patients wait times affect how the patient perceives the care given. Another major issue is the need for consistency, reassurance to the patient that although the same physician may not be treating you during each visit the physicians are familiar with your individual case. Patients often find the location of the clinic difficult to find within the hospital which causes frustration upon arrival. The availability of clinics can cause an issue for patients.
Description
The University of Maryland Medical Center Surgical Clinic is governed by an ambulatory services team with different scopes of practice, including Doctors, Nurses, Administrators and other Clinical staff. The clinic staffs the Practice Manager, three subspecialty Nurses, a Medical Assistant, a Practice Assistant also the Scheduling Coordinator. The University of Maryland Medical School in Partnership with Johns Hopkins University staff organize the three

Resident Doctors on site during their rotation, with hospital staffed Attending Doctors as overseers. The Clinic operates with six exam rooms and three procedure rooms. (Gibson, Ambulatory Services Manager, 2011) The clinic is a small to medium size, operating through a hospital with average annual…...

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