J Trading Case

In: Business and Management

Submitted By ncdn123
Words 582
Pages 3
Case Analysis: QUIET LOGISTICS
1. Situation
J-trading (USA) Corporation started its business from Los Angeles, USA in 2000. It is a flagship company of JICO. It started exporting computer products to Australia, and marine goods to Japan. The company is a leading importer, exporter and distributor company.

2. Questions
• Problems
J-trading identified problems with PC helpdesk service quality and thinking of outsourcing its PC helpdesk. CMPI and Outsourcing Solutions are two vendors for the outsourcing. J-trading chose CMPI for outsourcing its Helpdesk and accordingly did the outsourcing. Now the big question is should the PC helpdesk be back in house again? Or, Renegotiate and amend the contract for better services?
• Decisions
CMPI was providing 20 companies PC helpdesk services in New York City. It provides low cost services and also customers provided a good image about the company. So J-trading chose CMPI as the right company for outsourcing its PC Helpdesk services. J-trading is the biggest customer of CMPI so far.
• Evaluations:
CMPI did not care about J-trading employees properly. They had ‘no care’ Attitude. It seems that CMPI did not have right problem skills. They fixed problems on short term basis without looking into the root cause of the problems. So problems were not solving actually. CMPI did not have understanding for Japanese protocol of behavior.
3. Hypothesis (What to do)
• Problems
J-TRADING’s revenues was severely affected by dot com crash aftermath of 9/11/2001. It has identified problems with its IT infrastructure also. J-trading almost never upgraded their IT infrastructure. So the IT infrastructures were several versions behind the available latest releases in the market and urgent need to upgrade their IT infrastructure.
• Decisions
J-trading’s existing outsourced application is the Corporate Intranet. As preferred…...

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