Jabba the Hut

In: Business and Management

Submitted By rkrishnan
Words 3757
Pages 16
In the present business world there has been a significant concentration on service based industries. This paper presents the way one of the world’s second biggest employer INDIAN RAILWAYS has been operating and together analyzing its various issues/ problems, and its relationship to operations practice in the organization. Though there have been many issues subjected to operations management practice, in the interest of word limitation a few issues relating to the concepts below has been discussed throughout. Consequently, incorporating some of the Operations Management theory like process(es) structure, quality dimensions, TQM, capacity planning, impact analysis, and improvement concepts. The study is based on the comparison of theories with actual practice, evaluating the applicability of these theories in real time progression of the organization, consideration of its impact on quality and customer focus. Finally, a proposal as to how the practice (es) could be enhanced.

TABLE OF CONTENTS 2 1 INTRODUCTION 4 1.1 Definition 4 1.2 Basic Model of Operations Management 5 1.2.1 Change of State 5 1.2.2 Change of the Place 5 1.2.3 Processes That Involve In Delivering the Processes 6 2 THEORY 6 2.1 IR Satisfaction 6 2.2 Quality 7 2.3 Sponsor Satisfaction 8 2.4 Personal…...

Similar Documents

The Hut and the Bonfire

...Tobey Plaunty The Hut and the Bonfire CM120 Fall 2012 The Hut and the Bonfire parable is an analogy to describe how social constructions have made new technological advances to control their immediate environment and create leisure and ease. This leisure and ease is controlled by providing dryness, heating, cooling, visual and acoustical luxuries. According to Banham the tribe in the parable would either build a shelter of start a fire, according to their customs. (Banham, 19) This would all depend on the previous experiences of the tribe and there culture which is what civilized nations still do. He says because of this architecture of cultures who build structures has been organized by the culture in a way that they previously live which is massive structure contained by walls, floors, and ceilings. This has been the basic form of a building for western societies for hundreds of years. The mass of structures also plays another significant role in cultural demands for ease and leisure because it has thermal and acoustical advantages according to Banham. A large structure with thick walls is effective to collect solar heat and resisting the passage heat into the house. Alternatively the stored solar heat is released slowly from the walls keeping the chill of the night away. The wants for ease and leisure have provided the running force for creating new technology and improving old ones. The use of window to let in the suns light and keep out wind and rain. ......

Words: 488 - Pages: 2

Java Hut

...[pic] The Java Hut Coffee Cafe' With the proposed idea of opening a Coffee Cafe’ the appropriate research design would be the quantitative research design. The first step to take in this process is to introduce a business plan to the group. The group has decided to research several areas before making any further decisions. The predicament facing a business startup for a coffee shop is finding an appropriate location, revenue for funding, development of a profitable product line, training and marketing strategies for our desire target group. The goal established at this point will be to get a feel for the local market and then plan, analyze, and disseminate the relevant data that is found through the research process. A second and most important goal will be to evaluate and determine the projected return on investment (ROI). This will depend on several variables from choosing the right employees, products, and even economic feasibility of the area in which the shop is opened. Local vendors available to stock the shop’s supplies will need to be contacted and interviewed for maximizing profits and efficiency. The group will use selected strategies in its research process, gathering data, one sampling at a time, to build the information base that is needed to continue with the research design. Location is the first topic of discussion. The significance of choosing a location can be critical. Certainly, a shop next to or across the...

Words: 1298 - Pages: 6

Pizza Hut

...Pizza Hut History The Pizza Hut story began in 1958 in Wichita, Kansas where two brothers, Danny and Frank Caney, opened their first restaurant. Within one year, they franchised their first unit. In 1968, the company entered the international market with a store in Canada. The following year stores opened in Australia, Mexico and Germany. In 1977, Pepsico, leader in the snack and beverage industry acquired Pizza Hut, initiating its entrance into the restaurant industry. At that point in time, Pizza Hut consisted of approximately 3,200 units (Tricon website 2001). By 1989, Pizza Hut had stores in fifty four countries and in the same year the company opened its first location in the state of São Paulo, Brazil. The parent company Pepsico grew later with the acquisition of Taco Bell and KFC, each brand expanding through the development of company-owned units and franchises throughout the world. In an effort to sharpen Pepsico’s focus, in 1997, it announced a plan to separate the company’s packaged goods and restaurant businesses. The new company was named Tricon Global Restaurants, and upon its formation became the world’s largest restaurant company in terms of units, and second in the world in terms of sales (Pepsico websitepress releases). The Tricon corporate philosophy promotes “A passion for putting a ‘YUM’ on people’s faces around the world… that special eating experience that makes you smile and creates lifelong customers” (Tricon website 2001). For......

Words: 2696 - Pages: 11

Pizza Hut

...staff hence having the right recruitment and selection process is vital in ensuring that the newly acquired or incoming employee becomes effective or valuable in the shortest time possible. The success of an organization relies on having a definite number of employees with precise abilities and skills. Pizza hut being part of these organizations adopted a strategic staffing plan to ensure that it remains as much effective, profitable and responsible as possible. Pizza hut has formulated a strategy with an expression of its overall mission or purpose, and established broad objectives and goals which will guide it towards the fulfillment of its mission. Underlying these goals are certain assumptions regarding the types and size of workforces which are required to be recruited, inducted, managed rewarded and retained. The HR strategy for Pizza hut represents how these workforce conventions will be undertaken. This strategy does not only flow from the overall strategy but also contribute directly in the formulation of the overall strategy of pizza hut (Pizza hut, 2007). The HR strategy seeks to align the recruitment, selection of work force with the overall strategy of pizza hut through the staffing strategy. The staffing strategy in the real sense is an outgrowth of the overall strategy and the HR strategy. The staffing strategy is informed through the following steps of recruitment process. The identification of a vacancy and evaluation of the need to recruit is the......

Words: 738 - Pages: 3

Pizza Hut

...Relation Ship Between Culture and Structure Relation ship between Structure and culture of Pizza Hut restaurant will have implications for Human resource development, since they are closely linked. HRD determines the effective ‘fits in’ provision in the organisation. Pizza Hut structure and culture fits in with Handy C (1985) ‘The web structure and power culture’. As pizza huts decisions are mainly undertaken at the top of the organization i.e. the head office instructs and gives feedback on the ‘CHAMPS’ standard in the restaurant which directly reflects the front line employees service level, indicating the head office balance of power according to restaurant general manager (RGM) . In addition development is also related to training objectives, which benefit the business and the individual employees, for instance areas for improvement where staff can reduce the time for delivering meals to tables, interact with customers more often so that business ‘CHAMP’ standards are satisfied and increase the customer repeat business in the process. Moreover the organisation moves very rapidly and change are dealt quickly i.e. new products in menu require employees to quickly adapt different techniques and learn promotions i.e. Christmas menus, learning to make smoothie drinks, using new coffee machine, preparing new desserts etc as soon as they are introduced. Secondly, the environment Pizza Hut operates is highly competitive i.e. Nandos, McDonalds etc as well being very sales......

Words: 769 - Pages: 4

Cvp of Pizza Hut

...there are standard components that determine CVP analysis such as volume of sales, the unit selling prices, the variable cost, and fixed costs. Sales price per unit The sales price unit indicates the price at which each unit of inventory is sold for. Here are the following sales prices for each of the items sold at a Pizza Hut venue in 2012. Pizza $16.50 Chicken Meals $9.00 Side Dishes $3.00 Desserts $2.50 Beverages $2.00 Volume sold The volume sold is the number of individual inventory or total sales of a company within a particular timeframe. In the case of Pizza Hut, the volume sold for the 7556 U.S locations was recorded in 2012 as: Specific Inventory | Amount sold in individual stores | Amount sold in USA | Pizza | 825,227 | 6,235,415,212 | Chicken Meals | 508,926 | 3,845,444,856 | Side Dishes | 411,708 | 3,337,545,648 | Desserts | 139,890 | 1,057,008,840 | Beverages | 721,926 | 5,454,827,856 | Total Amount Sold | 2,607,677 | 19,930,242,412 | Variable costs Variable costs are incurred for every unit of volume, as a result the total variable costs change according to the changes in volume. In the case of Pizza Hut the variable costs are associated to the materials and overhead costs of making a single unit of inventory that will later be sold. The following are the variable costs per unit: Pizza $4.95 Chicken Meals $2.25 Side Dishes $0.60 Desserts $0.40 Beverages $0.22 Total Variable cost is the variable cost per......

Words: 1716 - Pages: 7

Tropical Hut Case Study

...Tropical Hut The Pioneer Fast food Industry in the Philippines: A Case Study. ` It started in 1962 when Que family had this idea of putting up a coffee shop within the confines of their supermarket. With its place strategically located near supermarkets, it has been attracting families and friends for lunch or light snacks after grocery time. Tropical Hut is one of the oldest fast food chains in the Philippines. It is a local fast food chain that made the burger become popular. It was first established in Cubao during 1962. Filipinos love or food makes us fans of different cuisine. Hamburgers, a ready-to-eat comfort food introduced by the Americans, have undeniably become staple on Filipinos everyday food. From a variety of hamburgers, Tropical Hut also offers a spread of affordable rice meals, sandwiches, and desserts that will surely satisfy your everyday cravings. Tropical Hut managed to capture every Filipinos taste bud through their affordable and delicious offerings. In 1965 Tropical Hut is reputedly the first hamburger choice in the Philippines. Mission of Tropical Hut The pursuit of excellence in proving the general public with superior quality products of competitive/reasonable prices as well as prompt, convenient, courteous, friendly and effective service. This our commitment to god almighty, our fellowmen, family and country. On 1978 Tropical Hut is considered as top producer of burger in the Phillippines. Their business was at its best during the late...

Words: 1232 - Pages: 5

Pizza Hut Marketing Strategy

...of people in Tier 2 cities is increasing at a rapid pace as shown in the table below. This clearly suggests that Tier II cities is fast expanding market and Pizza Hut should keep up with the pace and focus on opening more outlets in such cities. 2.2. Demographic Segmentation The second step of classifying customers is based on their demography. Classification based on Income, education or occupation is reasonable for the fast food industry. We finally segmented them based on Socio-Economic Classification (SEC) for India’s Urban Market, as it is a combination of both education and occupation, which indirectly factors in the salary component also. The group of target customers for Pizza Hut is decided as A1, A2, B1 and B2. The reason being this section of the populations have frequent meals in restaurants and also have the willingness to spend. They also have an active social life and hangout with friends or family in eating joints at least once a week. They are also the innovators or early adopters for new food products in the market. Also, people in the A1 and A2 categories can be targeted for the Dine in outlets, which are more expensive and offer a great ambience and more varieties. B1 and B2 sections might not the same purchasing power or willingness as the A1, A2 fine-dining restaurants. So, Pizza Hut Delivery outlets can be targeted at the B1 and B2 segments. 2.3. Psychographic Segmentation The choice of fast food depends to a great extent on the lifestyle......

Words: 7970 - Pages: 32

Pizza Hut

...in 1958 in Wichita, Kansas. Dan and Carney borrowed 600 Dollar from their mother to open Pizza Hut Restaurant. After borrowing 600 Dollar from their mother, they purchased second-hand equipment and rented small building in their home town. In 1959, the 3rd Pizza Hut restaurant was set up as a Franchise which they open in Topeka, Kansas. Their vision is to develop Franchise System which became a worldwide successful marketing model. Pizza Hut was first mover towards international market and set up first Pizza Hut outlets in Canada in 1968. Almost ten years later, Pizza Hut serving one million customers in a week in their 310 locations. In 1970, Pizza Hut was put on the New York Stock Exchange under ticker symbol PIZ. International Pizza Hut restaurant became 100 in number while the total number of Pizza Hut reached 2000 in 1976. In 1986, Pizza Hut introduced delivery service, something no other restaurant was doing. Pizza Hut opened its 5000 unit in Dallas, Texas. Pizza Hut celebrated its 30th anniversary with more than 6000 units in 1988. In 19th May 1982, Pizza Hut began its operations in Malaysia with the opening of its first outlet. In 1996, Pizza Hut sales in the United States were over $5 million. However, Pizza Hut’s market share has slowly matured because of intense competition from their rivals which is Dominos, Little Caesar’s and Papa John's. In the past, Pizza Hut has always had the first mover advantage. Their marketing strategy in the past has always been...

Words: 5602 - Pages: 23

Pizza Hut

...Pizza Hut Scenario Pizza Hut has built an outstanding reputation for service that has earned the respect of the customer. Building a leading pizza company requires continuous innovation, commitment to quality and dedication to customer service and value. One of Pizza Hut's target audiences is on-the-go-moms. Busy moms want to be guilt-free of their busy lifestyle and still want to provide good satisfying meals in a hurry. Pizza Hut offers both value and convenience. Great options are the Skinny Pizzas, which have fewer calories that the health-conscious mom can appreciate. An insightful way to reach out to these moms could be advertising in the periodicals that they read. Busy moms are always looking for useful tips and ideas from such publications as Ladies Home Journal, Woman's Day, and Redbook. Another target group is young adult males. Pizza is so versatile; it easily fits into young men's active lifestyle. It is no muss, no fuss that makes it super convenient, and cold pizza out of the fridge the next morning is a champ's breakfast. A good way to reach out to this group is through media campaigns that incorporate sports. Super Bowl, Sunday night football, March Madness are just some examples. Pizza Hut engages the customers that visit their website through personal interaction. Customers can pick and choose endless combinations of crust, sauce, and toppings. Who doesn't want it their way? Express Checkout is offered to repeat customers so that they ......

Words: 585 - Pages: 3

Pizza Hut Data Analysis

...Pizza Hut Data analysis Introduction Earlier chapters have set the stage for carrying out of this research. This chapter builds on the previous ones by reporting the results of the data analysis. The primary data collected through interviews and questionnaire is presented in graphs along with analysis and findings. From these analysis researchers will be able to proceed towards conclusion and recommendation. Qualitative Data analysis This part of chapter will analyse the interviews conducted with pizza hut management. Strategy Importance To find out and analyse strategy planning and its importance researcher asked questions from Pizza hut management ‘What was the strategic planning behind ERP (MICROS)’ and ‘What were the main objectives behind ERP (MICROS), and Is Pizza hut as an organisation able to achieve those objectives?’. In reply to these questions Operational support manager replied. Strategic plan behind ERP system was to be a market leader in fast food market and to provide excellent customer service through ERP implementation. According to Operational support manager and area managers of pizza hut the objectives behind ERP were to run the business more efficiently, better product quality and customer service, enhanced financial procedures through real time figures and effective marketing through customer information. Hammer & champy (1993) presented theory of business process reengineering, in their theory they explained that very basic rethinking and......

Words: 5470 - Pages: 22

Tropical Hut

...Tropical Hut is one, if not the oldest, fast food joint in the Philippines. It started in 1962 when the Que family had this idea of putting up a coffee shop within the confines of their supermarket, thus, Tropical Hut Hamburger was born. Now, it has more than 50 branches nationwide and still growing, proving that it can hold its stance in the fast food arena. Before Jollibee, McDonald's, Burger King, before anyone else, it seems, there is Tropical Hut Hamburger. And hamburger it is, indeed the best it could ever be. But that was long ago. Now, Tropical is just a vestige of its former self. Advertising Plan: Advertising and building public awareness is necessary to all business in order to get their goods and services sold. Without letting consumers know about the products how are products going to get to the consumer? Advertising draws attention to the product or service, which can be performed through a number of mediums, such as television, radio, billboards, flyers, sandwich boards, web banners, adverts in newspapers and magazines and on vehicles, be it company or public transport such as buses and trains. Anywhere where there are people advertising can be found. It is all part of the promotional strategy that helps sustain the business within the markets, which in turn lets business understand what the consumer wants and the sort of prices the consumer will be willing to pay for the product. Adverts keep the consumer up to date......

Words: 346 - Pages: 2

Pizza Hut

...voice of the customer Marketing strategy: The marketing strategy for pizza hut is very simple: “We want to satisfy our customers by offering them the best”. They have used the word CHAMPS to describe their marketing strategy, which means cleanliness, hospitality, accuracy, maintenance, product quality and speed. They have gone further by using two F’s which stand for friendly and familiar. For pizza hut customer service means providing customers with uncompromising product quality, offering them with the highest value for money and giving them service that is warm friendly and personal. Pizza hut aspires to give its customers “customer mania”- the kind of service that ensures that every visit of the customer is a memorable one. Marketing mix: Since an international fast food chain like pizza hut demands both quality product and a high quality service and environment, its marketing mix comprises of all the seven P’s namely the product, price, promotion, place, people physical evidence and process. Product: Pizza hut offers a large variety of pizzas to its customers in many flavors. These would include cheesy bites, stuffed crust, hand tossed, thin and crispy, Bigfoot etc. each variety is grouped with different tastes. Along with pizzas they also offer a range of assortments like chicken and Buffalo wings, salads, breads, pasta, drinks and desserts. Pizza hut gives special attention to the quality of their pizzas and have also......

Words: 3342 - Pages: 14

Pizza Hut

...PROJECT REPORT ON PIZZA HUT Submitted By: * Shruti Bhatia (70) * Vikas Bansal (88) * Vipul Agarwal (90) * Dhruv Sahni(22) * Neha(42) * Aakanksha Vashistha(1) INDEX S. NO | PARTICULARS | PAGE | 1. | Pizza Hut – The Introduction | 3-5 | 2. | Ansoff Matrix | 6 | 3. | Quality Management | 7 | 4. | Perceptual Mapping | 8 | 5. | Technological Changes | 9-11 | 6. | Pizza Hut Service Quality Dimensions | 12--13 | 7. | Chase Strategy | 14 | 8. | SWOT | 15 | 9. | 7Ps of Services | 16-18 | 10. | Service Process | 19-20 | 11. | Fishbone | 21 | 12. | Servicescape | 22 | 13. | Gap Model | 23 | 14. | Research & Development | 24 | 15. | Variability | 25 | 16. | Maintenance & Materials Management | 26 | 17. | Our Experience with Project | 27 | PIZZA HUT-The Introduction Pizza Hut is one of the flagship brands of Yum! Brands, Inc., which also has KFC, Taco Bell, A&W and Long John Silver’s under its umbrella. Pizza Hut is the world’s largest pizza chain with over 12,500 restaurants across 91 countries In India, Pizza Hut has 137 restaurants across 36 cities, including Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, and Chandigarh amongst others. Yum! is in the process of opening Pizza Hut restaurants at many more locations to service a larger customer base across the country Pizza Hut is known for its * Good Quality Food (Hygiene) * Brand Name * Food worth its...

Words: 4898 - Pages: 20

Pizza Hut

...The Consumer Electronics Show is rolling right along introducing us all to some crazy new ideas and ones that just might work. But before we dive into all of that, it’s time for lunch. Luckily we can order a pizza from Pizza Hut without breaking our keyboard stride. Pizza Hut is celebrating 20 years of online ordering at CES and that just sounds wrong. 20 years?! Back in 1994, they launched their first digital ordering hub called “PizzaNet.” The first-ever online order was a large pepperoni, mushroom and extra cheese pizza and they’ve been going strong ever since. So strong that they think of themselves as an ecommerce company – 40% of their orders come through the online system, 50% from mobile. Caroline Masullo, Pizza Hut’s director of digital experience told the LATimes that people were surprised to see a pizza company at CES but they shouldn’t be. “If you’re going to be a big e-commerce player, this is the place to be. This is where all the companies are, and we need to be on the cutting edge for our consumers’ sake. So I think we should always have a presence.” All kidding aside, the ability to order a pizza 7-days in advance is as radical as a car that reads your email to you while you drive. Both help you get things done more efficiently and ordering a pizza online is a lot safer than email in the car. Heck, you can probably order a pizza from your car using one of Pizza Hut’s dedicated apps. This past year, they added created an ordering app for the......

Words: 432 - Pages: 2