Jabba the Hut

In: Business and Management

Submitted By rkrishnan
Words 3757
Pages 16
OPERATIONS MANAGEMENT
ABSTRACT
In the present business world there has been a significant concentration on service based industries. This paper presents the way one of the world’s second biggest employer INDIAN RAILWAYS has been operating and together analyzing its various issues/ problems, and its relationship to operations practice in the organization. Though there have been many issues subjected to operations management practice, in the interest of word limitation a few issues relating to the concepts below has been discussed throughout. Consequently, incorporating some of the Operations Management theory like process(es) structure, quality dimensions, TQM, capacity planning, impact analysis, and improvement concepts. The study is based on the comparison of theories with actual practice, evaluating the applicability of these theories in real time progression of the organization, consideration of its impact on quality and customer focus. Finally, a proposal as to how the practice (es) could be enhanced.

TABLE OF CONTENTS Page ABSTRACT 1
TABLE OF CONTENTS 2 1 INTRODUCTION 4 1.1 Definition 4 1.2 Basic Model of Operations Management 5 1.2.1 Change of State 5 1.2.2 Change of the Place 5 1.2.3 Processes That Involve In Delivering the Processes 6 2 THEORY 6 2.1 IR Satisfaction 6 2.2 Quality 7 2.3 Sponsor Satisfaction 8 2.4 Personal…...

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