Jextra

In: Business and Management

Submitted By uudeh
Words 2395
Pages 10
Harvard Business School:
Jextra Neighborhood Stores in Malaysia

Introduction
Tom Chong has several issues he needs to deal with in couple of weeks; however, some issues are more critical than others so he has to handle them accordingly. Chong has two major issues that must be resolved: one of the issues is a recent conversation between him and the mayor of Klang, a town in which Jextra would like to build a new store. The mayor informed Chong that Jextra's application approval process for rezoning would speed up if Jextra will support a new primary school building in Klang. The mayor also wants Jextra to help pay for a flyover at the road intersection near the proposed store site. Should Chong invest Jextra’s money in those projects? Chong's other issue involves the job performance of one of his category managers, Arif Alam. He is one of the top performing managers at Jextra. Chong could not stop wondering if Alam is accepting money and gifts from Jextra’s suppliers. Although Chong has no proof that the manager is acting inappropriately, there are many rumors floating around Jextra's office. Should Chong investigate Alam? By the way, who is Tom Chong? Tom Chong is the country manager in Malaysia for Jextra Stores (Jextra), a large Asian supermarket retailer based in Hong Kong and owned by Sim Lim Holdings – a large publicly traded industrial group. The company Jextra, operates ten Neighborhood supermarkets in Malaysia. This paper is to analyze how Chong will eradicate and mitigate those issues mentioned above.

Major Social, Ethical, or Legal Challenges Facing Jextra Here are some of the major social issues facing Jextra: the mayor of Klang in Kuala Lumpur suggesting that Jextra should help build an elementary school and also flyover. Even though Jextra has a social fund that is maintained and managed at the corporate office in Hong Kong, the Business…...

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