Mgt 521 Week Two Indivdual

In: Business and Management

Submitted By marine8029
Words 400
Pages 2
Communication Channel Scenarios

University of Phoenix

Robert Frank

Management 521

Brian Fansler

September 02, 2012

Scenario I
In this scenario informal communication channel would ensue. My opinion is that this channel is an excellent choice for this situation the reason is this would offer immediate feedback and offer a goal with a deadline. The reasoning for this form of communication is to provide feedback to upper management, which would lead toward progress in achieving higher goals and relay any issues that may occur in help resolve these issues (Robbins & Judge, (11) pp344-345).

Scenario II
In this scenario formal e-mail communication was recommended for contacting the IT department. This is the most efficient was for this type of situation. The reasoning for this is this type of communication follows company procedure for the technical support department also this form of communication can be quickly written and sent right away. This type of downward communication is best suited when employees want to communicate with other employees or management wants information sent to a large number of employees. This type keeps employees informed and offers security by requiring users to create a username and password (Robbins & Judge (11) p.p. (344, 351).

Scenario III
Channel richness is the communication style that would best fit to inform employees about reduction in the workforce because; this always a sensitive subject with employees channel richness informs the employees of the company’s intentions. Channel richness was chosen for the reason it provides different angles of communication from management to employees. To convey this message they want to use written communication to the employees.

Channel richness and oral communication, which is giving the employees a better understanding of the…...

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