Milma

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MILMA – Kozhikode Dairy
Operations Management – An Analysis

Group 3 – Section C

Table of Contents
Acknowledgement 3
Executive Summary 4
Introduction to MILMA 5
Production/Processing Facilities 6
Kozhikode Dairy – Facts & Figures 7
Operations – Strategy & Mission 7
Support Marketing Function 8
Quality Control 8
Outsourcing 8
Key Stakeholders/Actors 9
Plant Layout & Design 10
Milk Processing 11
1. Collection 11
2. Platform Tests 11
3. Receiving 12
4. Temporary Storage 12
5. Pasteurization 12
6. Storage 13
7. Packaging 13
8. Dispatch 13
Curd Manufacturing 14
Ice-Cream Making 14
Sambharam Making 14
Production Planning 15
Handling Peak Demand 15
Operating with Sluggish Demand 15
Concerns & Issues 16
Recent Initiatives 17
Key Learning & Recommendations 17
References 18
Appendix 19

Acknowledgement

“Interdependence is a higher value than Independence”

One of the most pleasant parts of writing a report is the opportunity to thank those who have contributed to it. This project report is a synergistic product of many minds. We are grateful to Indian Institute of Management Kozhikode for providing us an opportunity to prepare a project report under the operations management course of PGDM programme.

First and foremost, we would like to thank the entire staff and management of MILMA for extending their support. We like to specifically thank Mr. Joju, Personnel Manager and Mr. Shaji Mon, Production & Maintenance Manager at MILMA, Kozhikode for taking out time from their busy schedules.

We owe our indebtedness to Mr. Sanjay Jharkaria, faculty member for providing his invaluable guidance, suggestions & encouragement. And last but not the least, it’s only when one makes a project report that one realizes the true power of Ms- Word, so thank you - Mr. Bill Gates and Microsoft corp.

We look forward to…...

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