Mobile Phone Application

In: Computers and Technology

Submitted By cristek
Words 1437
Pages 6
Mobile Phone Application: MHelpdesk MHelpdesk mobile is an application that I personally use which is a mobile version of the ticketing system used to keep track of requests and transactions for my clients. MHelpdesk mobile is an app that helps mange work orders, invoices, service and repairs on the iPhone, iPad, and any Android 2.0+ device. The whole purpose of MHelpdesk is to have online secure software where a small to medium size business can create tickets when a call or email comes in from a customer and assign this ticket to any available technician. Create a service ticket, track it’s progress, record notes, then invoice your customer. It works on your smart phone, laptop or desktop The application can be used with Google Calendar which then synchronizes with my mobile device advising me when the next appointment is scheduled an hour or two prior to the actual time scheduled. From experience I was using previously Quickbooks online which was a free service and also had a mobile application as well but wasn’t always functional when needed. Since I currently am the only employee in the business, I manage what would be considered every department within an organization such as the sales, marketing, accounting, etc. Quickbooks online pretty much did what I needed which is have a list of customers and send them an invoice after work was performed. Unfortunately, they only allowed a maximum of five customers in which was fine in starting a business from the ground up, but after having more than five customers a fee would be required to upgrade. The starting fee to use Quickbooks online was forty dollars a month. Doesn’t seem to high until you calculate that for the year which four hundred eighty dollars and exceeds the actual smallest purchase for the actual purchase of the program at the store which is less than three hundred and I would be able to use it for…...

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