Old Family Bank

In: Business and Management

Submitted By blanky234
Words 460
Pages 2
The Old Family Bank
The Old Family Bank is a large bank in a southeastern city. As a part of comprehensive internal management study, H. Day, the data processing vice president, examined the turnover, absenteeism, and productivity figures of all work groups in the organization. The results Day obtained contained no real surprises except in the case of the check sorting and data-processing departments.
The Study
The study revealed that in the general the departments displaying high turnover and absenteeism rate had low production figures, and those with low turnover and absenteeism were highly productive. When analysis began on the check sorting and data processing figures, Day discovered that both departments were tied for the lead for the lowest turnover and absenteeism figures. What was surprising was that the check-sorting department ranked first as the most productive unit, whereas the electronic data processing department ranked last.
The inconsistency was further complicated by the fact that the working conditions for check-sorting employees are extremely undesirable. They work in a large room that is hot in the summer and cold in the winter. They work alone and operate high-speed check-sorting machines requiring a high degree of accuracy and concentration. There is little chance for interaction because they all take rotating coffee breaks.
The computer room is air conditioned, with a stable temperature year round; it has perfect lighting and is extremely quiet and comfortable. It was known that both groups are highly cohesive and that the workers function well with others in their department. This observation was reinforced by the study’s finding of the low levels of turnover and absenteeism.
The Interview Data
In an effort to understand this phenomenon, Day decided to interview the members of both departments. Day hoped to gain some insights into the…...

Similar Documents

Old Town

...The background of the Old Town White Coffee and its performance record. Old Town at a glance. The group’s history traces back to the incorporation of White Café in 1999 when its co-founders, Mr Goh Ching Mun and Mr Tan Say Yap, formulated their own blend of 3-in-1 instant white coffee. The duo commercialized the coffee product that year with the “OLDTOWN” brand name and began exporting it to Singapore the following year. Subsequently, the company diversified into instant milk tea mixes, instant chocolate beverages and roasted coffee powder. In 2005, it decided to expand vertically into the food services industry by opening a chain of cafés encapsulating the traditional Ipoh coffee shop setting and ambience. This expansion into food services has met with success because Old town is today a regional food services company with cafés in Malaysia, Singapore, Indonesia and China. Beverage manufacturer with extensive café network. Old Town’s own manufactured products - the 3-in-1 coffee mixes and instant tea mixes, and “NANYANG” roasted coffee powder - are marketed to the retail segment under the “OLDTOWN” brand name. The beverages in the FMCG business that it produces in-house are sold in more than 7,768 retail outlets in Malaysia, 752 in Singapore, 2,870 retail outlets in Hong Kong, as well as in other countries. Meanwhile, the group’s café outlets under the retail segment operate under the brand name “OLDTOWN WHITE COFFEE” and “OLDTOWN WHITE COFFEE SIGNATURE” for the premium......

Words: 1896 - Pages: 8

Family

...Family Dollar Implementing a Retail Strategy - Transcript 1. Family Dollar Implementing a Retail Strategy Family Dollar is one of the fastest growing discount store chains in the United States. During the last ten years, more than 4,000 new stores have been added to the chain, of which over half were added in the last five years. The merchandising strategy that drives this growth provides customers with good values on basic merchandise for the family and home in a small-box, neighborhood format. Its merchandise is sold at everyday low prices in a no frills, convenient, self-service environment. Most merchandise is priced under $10.00. Stores are located in a contiguous 44-state area ranging northeast to Maine, southeast to Florida, as far northwest as Idaho and southwest to Arizona. Family Dollar stores generally range in size from 7,500 to 9,500 square feet, and most are operated in leased facilities. The relatively small size permits the Company to open new stores in rural areas and small towns, as well as in large urban neighborhoods. Within these markets, the stores are located in shopping centers or as freestanding buildings or in urban storefronts convenient to the Company’s value-conscious customer base. During the fiscal year ended September 1, 2007, the Company opened 300 new stores and closed 43 stores to bring the number of stores in operation at fiscal year-end to 6,430. Family Dollar’s headquarters are located in Matthews, North Carolina, just outside of......

Words: 3862 - Pages: 16

Bank

...medium for buying the comfort and with this thought Dhaka Bank LTD. (DBL) is offering passive offer towards the customers compare to the other commercial bank, so that DBL can contribute over the desirability of the customer .and it has become possible through offering lower inertest rate over the asset produce and higher interest rate over the liability product. Credit card is an electronic based plastic card bearing an account number assigned to a cardholder with a credit limit that can be used to purchase goods and pay for services with a credit facility and without cash/currency note transactions. Dhaka Bank Ltd (DBL) offers the Dhaka Bank – VISA co-branded credit card and is considering the potentiality to grow in its existing credit card Business. The report has been prepared by focusing over the analyzing the performance of the Retail Banking Division. 2. BROAD OBJECTIVE The broad objective of the study is to raise the real picture of retail banking division, moreover draw a comparative picture of Dhaka Bank credit card and identify the trend of the credit card customers to find the loop hole of the existing service provided by the DBL. 3. SPECIFIC OBJECTIVES The specific focuses of the study are • To ascertain the growth trend of Dhaka Bank Retail Banking in light of the present practiced interest rate. • To critically analyze the performance of Asset Product and Liability product of Dhaka Bank Limited at the last 6 month. • Comparison of......

Words: 14210 - Pages: 57

The Oll Family Bank

...152 PART II Understanding the OD Process CASE: THE OLD FAMILY BANK The Old Family Bank is a large bank in a southeastern city. As a part of a comprehensive internal management study, H. Day, the data-processing vice president, examined the turnover, absenteeism, and productivity figures of all of the bank’s work groups. The results Day obtained offered no real surprises except in the case of the check-sorting and data-processing departments. is quiet and comfortable. Both groups are known to be highly cohesive, and the workers in each department function well with one another. This observation was reinforced by the study’s finding of the low levels of turnover and absenteeism. THE INTERVIEW DATA In an effort to understand this phenomenon, Day decided to interview the members of both departments in order to gain some insight into the dynamics of each group’s behavior. Day discovered that the checksorting department displayed a great deal of loyalty to the company. Most of the group members are unskilled or semiskilled workers; although they have no organized union, they all felt that the company had made special efforts to keep their wages and benefits in line with unionized operations. They knew that their work required team effort and were committed to high performance. A quite different situation existed in the dataprocessing department. Although the workers liked their fellow employees, there was a uniform feeling among this highly skilled group that......

Words: 573 - Pages: 3

Family Legend

...“My Grandfather’s Suitcase” One example of a story that functions as a type of myth in my family would be the one regarding my grandfather’s suitcase. My grandfather passed away when I was thirteen years old. Before his death, his personality was best described as gruff. Not being known as having the most caring or most trusting personality, it’s not that surprising that he kept my grandmother out of the loop regarding their finances. According to him, they did not have any savings or money in the bank other than the small amount he received weekly from his retirement. My grandmother often worried about what she would do if anything ever happened to him. To this he simply replied that he wasn’t going anywhere yet. Sadly, this was not the case. My grandfather passed away from a sudden heart attack while sitting in his recliner one Tuesday afternoon. My family grieved his loss, and also worried about how my grandmother would get by now. My uncle (my grandfather’s son) told us all that he did not believe that my grandfather had really left nothing behind. He told us how before his death, He and my grandfather had been sitting on the front porch of my grandfather’s house one day, discussing an issue of financial hardship for my uncle. My grandfather walked into his house, and came out with a large stack of hundred dollar bills for my uncle, to help him through his hardship. It was at this one and only time that my grandfather hinted about my grandmother being fine if she was...

Words: 919 - Pages: 4

Bank

...Different Modes of Investment of Islami Bank Bangladesh Limited [pic] Islami Bank Bangladesh Limited Date of submission: 19th May, 2011 Different Modes of Investment of Islami Bank Bangladesh Limited Kawran Bazar Branch and Its Performance Prepared By www.AssignmentPoint.com Student Declaration I hereby declare that report entitled Different Modes of Investment of Islami Bank Bangladesh Limited Kawran Bazar Branch and Its Investment Submitted in partial fulfillment of the requirement for the degree of Bachelors of Business Administration (BBA) Is my original work and not submitted for the award of any other Degree, Diploma Fellowship or other similar title or prizes ________________________________ www.AssignmentPoint.com Certification This is to certify that the internship Report titled Different Modes of Investment of Islami Bank Bangladesh Limited Kawran Bazar Branch and Its Investment Submitted in partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA) is approved and accepted in form and quality. ________________ ____________________ Supervisor ...

Words: 16295 - Pages: 66

Bank

... RETHINKING THE EAST ASIA MIRACLE JOSEPH E. STIGLITZ AND SHAHID YUSUF Editors A copublication of the World Bank and Oxford University Press i Oxford University Press Oxford • New York • Athens • Auckland • Bangkok • Bogotá • Buenos Aires • Calcutta • Cape Town • Chennai • Dar es Salaam • Delhi • Florence • Hong Kong • Istanbul • Karachi • Kuala Lumpur • Madrid • Melbourne • Mexico City • Mumbai • Nairobi • Paris • São Paulo • Singapore • Taipei • Tokyo • Toronto • Warsaw and associated companies in Berlin • Ibadan © 2001 The International Bank for Reconstruction and Development / The World Bank 1818 H Street, N.W., Washington, D.C. 20433, USA Published by Oxford University Press, Inc. 198 Madison Avenue, New York, N.Y. 10016 Oxford is a registered trademark of Oxford University Press. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of Oxford University Press. Cover design and interior design by Naylor Design, Washington, D.C. Manufactured in the United States of America First printing June 2001 1 2 3 4 04 03 02 01 The findings, interpretations, and conclusions expressed in this study are entirely those of the authors and should not be attributed in any manner to the World Bank, to its affiliated organizations, or to members of its Board of Executive Directors or the countries they......

Words: 190305 - Pages: 762

Bank

...recommended the phasing out of the directed credit programme at 10 per cent of the bank credit not only the proportion has been retained at 40% level but its coverage has been considerably enlarged. The appropriate instrument to achieve distributive justice is fiscal policy not credit policy. Fiscal policy ensures the scrutiny of budget provision at various levels. Efficiency and economy in the spending of public money are ensured by the different agencies of financial control which include the legislature, the Estimates Committee and the Public Accounts Committee. The audit of the government expenditure prescribed by the Constitution is to be undertaken by the Comptroller and Auditor General. All these agencies of control direct their control or review towards ensuring that money is available for the purpose for which it is spent, that the manner of expenditure conforms to the manner prescribed by the legislature and full value is obtained for the money spent. Further, the expenditure is either tax financed (with no quid pro quo) or by borrowing (revenue expenditure included in fiscal deficit) with inflationary consequences. While the inflationary impact of expenditure financed either by credit or budget is common, there are no checks constitutional or otherwise in the end use of funds in the case of credit. Directed credit in the name of social banking is extended out of deposits made by public in trust with banks. While the Banking Regulation Act (BRA) (viii) does......

Words: 132665 - Pages: 531

Family

...ntroduction Family is the basic components of the society. And the researcher believes that the number one ingredients on youth’s happy life are their family, that the parents are the most important source of youth’s behavior, which effect to their outlook in life. So if the parents are separated, how does it affect the youth and what can they do about it? When parents split up, there can be many emotions that a youth may have to deal with. These feelings, internalized or expressed, will result in certain behavior that will possibly affect to the youth’s outlook in life. Being a broken hurts! It is the collapse of a God intended design. Children can get robbed of a special experience and protection called "Family". They move on in their lives as individuals without the understanding of what familial security and bond is. They look out into the world and wonder why it has dealt them a cruel card in life. "Why me? Why can't it be Pedro, the big bully? Surely he deserves it more than I do?!" Having to deal with separated parents can sometimes also be much harder than if one were to grieve their loss through death. Some people, however, swing to the opposite end by denying that it affects them. They try to go on merrily in their lives projecting an image that they are handling it well. The truth is, there is a world of difference between what one experiences in a healthy family versus one that is broken. It does not, however, spell condemnation or doom in your life. You can do......

Words: 1934 - Pages: 8

A Old an

...I learned more about the world (both of more experience and disappointment of the reality) that I truly appreciated the stories and interpreted them as types of satire. Taking The Handsomest Drowned Man in the World and A very Old Man with Enormous Wings into an adult’s point of view, and reflecting on them more critically, I noticed that these two stories were more profound. While The Handsomest Drowned Man in the World seems to be a story about how the village people appreciated and the dead man and were influenced positively by him, looking at this from another perspective, we can see how shallow these people were. The villagers took a foreign dead man as a god-like figure just by his looks, and changed their village completely because of him. The once “[desolated] … streets, [dry] … courtyards, [narrow] … dreams” all changed to “gay colors, … plating flowers …” just to make “Esteban’s memory eternal.” It seems almost sarcastic to make a story based on such easily influenced people – influenced no other than a corpse. Marquez may have wanted children to see how some people, even a dead one, can influence others through this story. However, taking a distant look, he may have wanted adults to see the hidden foolishness beneath this story. A Very Old Man with Enormous Wings also seems to have a hidden meaning. From a child’s point of view, this may be a story about how a poor angel finally frees from dominating house owner. However, to the adult reading this, this may be......

Words: 718 - Pages: 3

Bank

...for knowing about the performance of a bank.. Nowadays Banking companies are in a competitive market. They are choosing the differentiation strategy to be a market leader because cost leadership is not a good tool for competition due to oligopolistic market. By analyzing bank information system, this paper investigates the service quality perceptions of bank account holders. This paper also examine the relationship between relative importance allocated by respondents to each of the five SERVQUAL dimensions as measured by the points allocated to that dimensions the ratings provided for the individual items of the dimension.  In the SERVQUAL questionnaire there are 22 questions from five different dimensions. These are Tangibles, Reliability, Responsiveness, Assurance and Empathy. These questions measure the gap between employees’ expectations and perceptions .After conducting the survey I have found some values. I have made an analysis with these values. I have calculated the weighted average scores of these values from the perspective of these branches. Then it has been seen that the gap between the employees’ expectations and perceptions about the services is lower for the customers. In my report I got reliability, responsibility and assurance is very much valuable to customers compare to others. Company Profile COMPANY BACKGROUND   Dutch-Bangla Bank Limited (the Bank) is a scheduled commercial bank. The Bank was established under the Bank Companies Act 1991 and incorporated......

Words: 48046 - Pages: 193

Family to Family

...LIBERTY UNIVERSITY BAPTIST THEOLOGICAL SEMINARY Family to Family Submitted to Dr. Gene Jefferies in partial fulfillment of the requirements for the completion of EVAN 525 Contemporary Evangelism by Shawn T. Hunt October 4, 2014 Abstract The book Family to Family is a concrete guide for the family that has lost connection with itself. The very purpose of the book as stated by the authors is to “discover God’s purpose for your family, develop a family mission statement, establish core values, make time for quality and quantity family time centered around God’s purposes, and equip you to lead your children to Christ and mentor them spiritually.” As the authors Pipes and Lee walk the readers though these areas they show us how to raise families that are centered on Christ and how parents can pass on their faith to their children and reverse the trend of them leaving the church upon turning eighteen. Family to Family begins with the life of the typical church going family that tries to do too much and is not connected to each other through Christ. The authors give the reader a weekly rundown of all the activities that this typical family has and shows how this is the cause of their disconnection with Christ. Pipes and Lee use data from the American Family Association to show that “Only 34 percent of America’s families eat one meal together each day.  The average father spends only eight to 10 minutes a day with his children, this includes meal......

Words: 1888 - Pages: 8

Bank

...Internship Report On Janata Bank Limited and Its General Banking Activities Internship Report On Janata Bank Limited and Its General Banking Activities Supervised by: Niluthpaul Sarker Assistant Professor Department of Accounting and Information systems Jagannath University Prepared by: Akash Kumar Ghosh ID: 114599(BBA) 6th Batch Department of Accounting and Information systems Jagannath University Date of Submission: 5th November, 2015 Letter of Transmittal Date: November 05, 2015 Niluthpaul Sarker Assistant Professor Department of Accounting and Information Systems Jagannath University Subject: Submission of internship report. Dear Sir, I would like to inform you that I have completed my internship report on the topic“General banking activities of Janata bank Ltd” of Bangladesh. I have completed my internship attachment period with Janata Bank Ltd. Preparing this report, I have collected information from all available sources in the most realistic and professional way. In writing this report, I have followed the instructions of my organization while at the same time consulting my institute supervisor. I have endeavored to the utmost potential and limited constraints to project the report as reflective as possible. I earnestly hope that this report will meet your specification would be delighted to furnish you with any clarification if required. Thanks and Regards Yours......

Words: 10042 - Pages: 41

Family

...Sociology Revision What is the family? “The family are a close group of people, usually related not always. Who support each other and at some point in their lives tend to live in the same household.” There is no correct definition on the family, Sociologists do not agree on a definition, broadly there are two types of definition; • Exclusive definitions – These focus on the specific relationships within the family unit i.e. marriage • Inclusive definitions – These focus on the functions of the unit e.g. support. The Cereal Packet Family A popular image of the family in Britain in the late twentieth century has been described as the cereal packet family. The ‘happy family’ image gives the impression that most people live in a typical family and these images reinforce the dominant ideology of the traditional nuclear family. Functionalists Roles of the Family – Parsons The Functionalist Talcott Parsons sees two main functions that the family performs these are: • The primary socialisation of children Parson argues that every individual must internalise the norms and values of society. He said it is the family that moulds the child’s personality to fit the needs of society, producing children who are committed to shared norms and values and who have a strong sense of belonging to society • The stabilisation of adult personalities Adults need emotional security, which is given by partners in a marriage, and they also need a......

Words: 7555 - Pages: 31

Old Family Bank Case Analysis

...Old Family Bank Group Discussion Computer Services Department Computer Services Department The VP of management systems, H. Day, wanted to examine the turnover, absenteeism and productivity figures of The Old Family Bank. There were two departments whose results were vastly different. What he found was departments with increase in turnover and absenteeism had decreased productivity and those with decreased absenteeism and turnover had an increase in productivity, with the exception of the check sorting department and the computer services department. While both of these departments had low turnover and absenteeism rates, the productivity in the computer services department was drastically different than that of the check sorting department (see diagram below). Air conditioned environment Good Lighting Quiet and Comfortable Air conditioned environment Good Lighting Quiet and Comfortable Management put more emphasis on production than on employee satisfaction Management put more emphasis on production than on employee satisfaction Employees felt other operating units received better pay raises Employees felt other operating units received better pay raises Wage gap did not reflect skill level Wage gap did not reflect skill level Although close with one another there was little loyalty to the bank Although close with one another there was little loyalty to the bank Low Turnover Low Absenteeism Low Turnover Low Absenteeism Poor working environment......

Words: 1492 - Pages: 6