Organisational Change in the Sandwich Factory

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Tutorial Week 5: Case Study – Modern Leadership Theory
Organisational Change in The Sandwich Factory
The Sandwich Factory is a company operating in the Greater London area. The company was started by Kirsty Flower in 2005 when she and several colleagues left Mr Bakes, a medium sized bakery company supplying foodstuffs to offices in the Canary Wharf and City of London areas. Kirsty`s colleagues now hold senior positions on the Senior Management Team (SMT) (Human Resources, Finance and Production). The SMT are all female, mid-twenties and have no experience in company management beyond that gained in Mr Bakes where they all held junior management positions. Kirsty admits that the decision to `go it alone` was hers and that, given standard requirements for company set-up “done on a bit of a whim”. A recent interview she gave for Young Entrepreneur (London) Monthly uncovered some other interesting facts and issues around the establishment of The Sandwich Factory.
First, Kirsty admits, is the heavy financial burden placed on the SMT who all own a share of the business. She comments
“We didn`t want to be beholding to a bank and so scraped together the not unsubstantial monies required for start up from our own savings, grants and from our own families especially our parents”.
Second, the appearance of fractures in the SMT`s friendships in the initial stages of establishing a market.
“The original idea to start up the company was mine, but I needed people to come with me to make my vision work for the betterment of all involved in the company. I am a natural conflict resolver, always have been, and I found myself papering over some cracks that appeared in the early days when we had to get things done fast. I suppose we went about things the wrong way round, we created a market but then had to work out how to fulfil our obligations – we had to hire, buy and source all…...

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