Page 327 Case Study Jane

In: Business and Management

Submitted By kcurlett
Words 423
Pages 2
Page 327

1. For starter, Jane should arrive at least an hour, not a half an hour, before her shift that way she has more time to deal with these problems. Next she should call other employees and see if she can get someone to come in and work the cashier and the dish washer positions. After she tries calling, then she should look at the employees she has scheduled to work and see if any of them are cross trained to work cashier. If not, she should be cross trained in that area and will have to work the cashier position. Dishwashing is not as complicated as cashiering can be therefore, other employees and even Jane herself could be able to help with the dishes during the break before they start to serve lunch. 2. She should try to save the food to the best of her ability by moving the items to another refrigerator while the non-working one is being fixed. If they have to keep food in that refrigerator they should try to not open the refrigerator door as much in order to keep the coldness inside. When transferring and saving the food she should prioritize the food in order of what she needs to use first and what she needs to use that day. If the food is measured above the 40 degree safety then unfortunately it should be discarded. Food in unsafe temperatures can create food born illnesses and will get the students sick. 3. Concerning the ice shortage she should first check for other sources of ice that may be on campus. If she can’t find any ice on campus then she should send a staff member to the local convenience store to purchase ice. 4. Jane should first call other bakeries and see if they can deliver the desserts. If not then she should call the president and apologize for the undelivered desserts. Let the president know about the mix up that was the bakery’s fault. Ask the president what his second choice would be or suggest some alternative…...

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