Pt1230 Unit 6 Exercise

In: Computers and Technology

Submitted By PittsburghKid78
Words 280
Pages 2
FROM: Systems Administrator
TO: Manager
RE: Support Prioritization I understand that you have received complaints from several department supervisors, with concerns that their support issues have not been dealt with in a timely manner. I believe your ticket escalation idea would be perfect for this situation. It will help ensure that both business and end-user situations are met and handled accordingly. I have taken the liberty to draw up a policy regarding how to prioritize support requests, and have included it here for you to review. Each department will get in contact with me, either by email or phone call, and provide the following information. * Their respective department * The technical issue they are having * The workstation that is experiencing the issue.
Each technical issue will receive their own ticket number, with each ticket containing the information from above along with the date, time, and level of the technical issue. The department supervisors, as well as myself will also have a copy of the ticket on file for future reference. The issues will have levels assigned, 1-3, depending on severity. Level 1 would be simple and normal concerns that don’t require urgent and immediate attention. Level 3 would be high-priority issues that need immediate attention. Level 3 issues will be dealt with ASAP, with lower levels prioritized by department in this order: * Customer Service * Sales * Accounting * Marketing
Once you’ve reviewed the proposal and finalized it, each department will receive a copy of the policy. I would suggest each employee receive a copy as well, as to avoid any confusion going forward. If I can be of any further assistance, feel free to call on me any…...

Similar Documents

Unit Exercises

...Jason Wells NT 1230 Unit 8 Assignment 2 Active Directory Benefits Multimaster replication and sites One of the benefits of an Active Directory environment is the concept of sites and multimaster replication. In Windows NT, when you make a change to the SAM (Security Accounts Manager), the change is applied directly to the PDC (Primary Domain Controller) and is later replicated to each BDC (Backup Domain Controller). In an Active Directory multimaster replication environment, each domain controller contains a copy of Active Directory, not just the information for a single domain. Therefore, when a change is made to Active Directory, the change is applied to whatever domain controller is the closest, and is then replicated to the remaining domain controllers. This prevents a designated PDC (Primary Domain Controller) from being overburdened. A better representation of the network Centralization sums up a primary reason for implementing Active Directory. The Active Directory structure makes it possible for you to achieve truly centralized management of users, regardless of how big the client’s network has become. In Windows NT a domain is a completely independent entity, and while it's possible to create a trust relationship between domains that exist on a common network, the domains are never truly integrated with each other because there is no higher authority that manages the domains. With Active Directory, this is possible. Organizational Structure The domain......

Words: 322 - Pages: 2

Unit 6, Exercise 1: Guided Reading - Finding Sources and Creating a Portfolio

...you are researching. Both college students, who rely on Secondary sources for their topic, should always look to Primary sources for opportunities to get closer to the topic they are researching. 3. 1. Use exact words 2. Use quotation marks for specific phrase 3. Use the plus (+) sign in front of a word or phrase 4. - Can you identify and trust the author(s) of the source? - What organization is this source associated with and why is it publishing this information? - Does the source clearly distinguish between opinions and independent facts? - Has the web site been updated recently? 5. If the material is trust worth, you can take quotes and cite these kinds of electronic sources in your own work. 6. Wikis – Allow their users to add and revise content, and they rely on other users to back-check facts. (example: Wikipedia) Blogs – Used to explore a range of opinions on certain topics, but even respected and well established blogs are known to be opinionated commentaries. Podcast – Just about anyone can make a Podcast, by using video camera or digital tape recorder. The reliability of Podcast depends on who made the audio or video file. All three categories are okay for source collecting, but should NOT be your main source, due to being too opinionated. Should look to print or empirical sources to back up your findings. 7. 1. Magazines 2. Newspaper 3. Journal 8. The information found in these publications are......

Words: 593 - Pages: 3

Unit 6

...Unit 6 Lab 1: DNA Fingerprinting Arielle Chambers Ms. A. Wain ITT Technical Institute SC 2730 9 February 2015 1. What kinds of patient samples are used for the purpose of identifying possible pathogens? a. Fluid from lymph nodes b. Stool sample c. Urine sample d. Blood sample e. Sputum sample 2. What does PCR do, how does it work, and why is it useful? PCR is also known as the Polymerase Chain Reaction, it is a fast and inexpensive way to amplify small segments of DNA (genome.gov). PCR works by amplifying a segment of DNA, the sample is heated first the DNA denatures, or separates into two pieces of single-stranded DNA (genome.gov). After that an enzyme called Taq polymerase synthesizes builds two new strands of DNA, it uses the original strands as templates (genome.gov). The process results in the duplication of the original DNA, each of the new molecules contain one old and one new strand of DNA (genome.gov). Each of these strands can be used to create two new copies, and so on, and so on. The cycle of denaturing and synthesizing new DNA is repeated as many as 30 or 40 times, leading to more than one billion exact copies of the original DNA segment (genome.gov).The entire cycling process of PCR is automated and can be completed in just a few hours. It is directed by a machine called a thermo cycler; it is programmed to alter the temperature of the reaction every few minutes to allow DNA denaturing and synthesis (genome.gov). PCR is......

Words: 749 - Pages: 3

Exercise 6

...Exercise 6 Solution Chapter 6 Elasticity: The Responsiveness of Demand and Supply ` 1) Price elasticity of demand measures A) how responsive suppliers are to price changes. B) how responsive sales are to changes in the price of a related good. C) how responsive quantity demanded is to a change in price. D) how responsive sales are to a change in buyers' incomes. Answer: C 2) If the percentage increase in price is 15 percent and the value of the price elasticity of demand is -3, then quantity demanded A) will increase by 45 percent. B) will increase by 5 percent. C) will decrease by 45 percent. D) will decrease by 5 percent. Answer: C 3) If demand is inelastic, the absolute value of the price elasticity of ?demand is A) one. B) less than one. C) greater than one. D) greater than the absolute value of the slope of the demand curve. Answer: B 4) If demand is perfectly inelastic, the absolute value of the price elasticity of demand is A) zero. B) less than one. C) more than one. D) equal to the absolute value of the slope of the demand curve. Answer: A 5) Seth is a competitive body builder. He says he has to have his 12-oz package of protein powder to "feed his muscles" every day. On the basis of this information, what can you conclude about his price elasticity of demand for protein powder? A) It is......

Words: 2031 - Pages: 9

Unit 6

...an assessment unit and day centres. Some skills which are useful for a speech and language therapist is that they have good communication and listening skills, having the ability to solve problems, having the capacity for study and having the ability to work with people of all ages. The qualifications you need to become a speech and language therapist is 5 GCSE’s including English language, biological sciences, maths and a foreign language is preferred (including level 1 sign language). Onto of GCSE’s you would need two full a-levels one being science related. Another way you can become a SLT is by doing an access course in Health and Social care. Following on from GCSE’s and A-Levels you then need to do a Degree. The degree course is three/four years long. It is a degree or honours containing theoretical and practical components. One of the main benefits of people becoming speech and language therapists; a SLT assistant is in band 4 the starting wage bracket people earn between 18,838-22,016, a therapist is in band 5 earning between 21,478 – 27,901. If you’re a specialist therapist in band 6 can earn between 25,783- 34,530 and finally if you are in the top band 7 being an advanced therapist can earn you between 30,764- 40,558. Physiotherapist A physiotherapist is someone who helps and treats people with physical problems which could be caused by accidents, ageing or even illness. The main skills of a physiotherapist include manual therapeutic exercise. They would......

Words: 1181 - Pages: 5

Unit 6

...Unit 6 Assignment Lissete Duran-Pereira May 29, 2015 Kaplan University MT220-01: Global Business Here at Zip 6 we are continuously looking for new areas throughout the world to increase our global presence. We have been recently approach by a Jordanian soft drink manufacturer that is smaller in size and has no experience in the global market. This manufacturer is said to have ties to the Jordanian Royal family. Although the “ties” have not been defined in the proposal I believe this should be investigated to fully understand the relationship with the royal family. As Ravi is a person of Iranian descent, he feels that it would be a benefit to create jobs and provide financial stability to the economy. In my researches of the Lebanese economy I have found out that they run a free market economy with a strong laissez-faire commercial tradition. I have uncovered some issues that may pose a threat for the global image of the Zip 6 organization. This area suffers from corruption, arbitrary licensing decisions, complex customs procedures, high taxes and tariffs, and finally weak intellectual property rights. Some of these issues that I see with the current state of the economy could be something that is discharged because of the ties with the royal family. As a world leader in soft drink manufacturing, I believe that these economic risks are a potential threat to the Zip 6 organization. One issue that I see as a huge problem is the weak intellectual property......

Words: 383 - Pages: 2

Nt1310 Unit 6 Exercise 1

...work is to be completed based on the dates from the attached schedule. Dates on the attached schedule include walk-through dates, bid submission dates, and expected project-start and completion dates. Questions and comments are welcomed; prospective contractors are encouraged to submit these questions in writing. (a) All bids are to be submitted in triplicate. (b) Each bid is to list all labor, material, and hardware costs in an itemized fashion. The detail is to include itemized unit pricing, cost per unit, and extended prices for each of the material and hardware components as well as the specific labor functions. (c) A cost, per outlet, to add or delete outlet locations is to be included in the pricing format. This cost is not to include any changes in hardware or patch-panel quantities. (d) There is also to be a scope of work provided that details all of the functions to be provided by the contractor for the project. (e) Quote optional Category 5e patch cables and station cables on a per-unit cost basis. List pricing for 3-foot, 5-foot, 7-foot, 9-foot, and 14-foot patch cables. (f) Quote optional network cutover assistance on a per-hour basis per technician....

Words: 596 - Pages: 3

It Unit 6 Exercise 1

...1. You triangulate your research by looking for looking for information from three different and three sources are considered reliable. 2. Primary sources are actual records or artifacts while secondary sources are writings from knowledgeable people who have studied the topic. 3. Three strategies that help to narrow an internet search are using exact words, using quotations, and using plus or minus signs. 4. A few of the questions researchers should ask is if the source can be trusted, what will the author get out of this publication and do the sources clearly define fact and fiction? 5. Researchers can use documentaries, television, and radio if they are reliable sources; you use quotes and cite the sources. 6. A wiki is a more fact based source while the blog and podcast tend to be more opinion based. 7. Three of the periodical indexes available in the ITT Virtual Library are academic journals, magazines, and newspapers. 8. The information that can be found in these publications is usually more exact and current. 9. Empirical sources include observations, experiments, surveys, and interviews. Researchers use them to confirm and to challenge online and print sources. 10. One of the best benefits of conducting an interview is to gather quotes that you can use for the text of your research. 11. The strategies for conducting a follow up interview is to write down what you remember, get your quotes right, check facts, and most......

Words: 339 - Pages: 2

Unit 6

...Unit 6 Personal Professional Development P2 Assess own knowledge, skills, practice, values, beliefs and career aspirations at the start of the year Year 1 Career Aspirations When I finish my extended diploma in health and social care level 3, I am thinking of moving on to study at a university near home to learn how to become a nurse. I am focusing on hull or York University. I am hoping to study adult nursing. The reason why I want to go onto further study as an adult nurse is because it is a very rewarding and challenging career which will give me the opportunity to change people’s lives throughout my career learning I will learn lots of different practical skills that will benefit the individuals I will be caring for. I want to study adult nursing because I think that I have the required ability that is needed for adult nursing, this includes presence of mind and flexibility to judge the needs of people at the same time. Communication skills are fundamental to being a successful nurse and I must have good personal skills to set people at east in pressure and sometimes in difficult circumstances. I think that I am a caring person who is compassionate, and feel that I can be in different situations and handle them well. I feel that I will get tremendous satisfaction of knowing I’m contributing which will really count in helping and supporting the people I will be supporting. To become a nurse I need to hold a degree in adult nursing. After I have completed......

Words: 634 - Pages: 3

Unit 6

... Unit 6: The Digestive System Gastroesophageal Reflux Disease Tatianna Fulton ITT Technical Institute The digestive system is made up of many organs that play a role in the process of turning the food you eat into nutrients, which is used for energy, growth, and cell repair. Some of these organs also play a part in creating waste to be eliminated. The beginning of the digestive system starts in your mouth where you chew and breakdown food into pieces small enough to be digested. The throat receives food from the mouth which then goes through the esophagus to get to your stomach. The stomach is where food is held but also secretes acid to continue the process of breaking down food, changing it to a liquid or paste, food then moves to the small intestine where some nutrients from the food is absorbed and helps breakdown food more. The next organ is the large intestine that is responsible for the processing waste so that defecation is easy and suitable to exit through the rectum. Gastroesophageal Reflux Disease (GERD) occurs when stomach acid flows back into your esophagus, the reflux irritates the lining of your esophagus and causes GERD. GERD symptoms include a burning sensation in your chest, sometimes spreads to the throat, chest pain, difficulty swallowing, dry cough, hoarseness or sore throat. If you have to take heartburn meds more than twice a week or experience frequent GERD symptoms, then you need to see a doctor. “When you swallow, the lower esophageal......

Words: 536 - Pages: 3

Nt1310 Unit 6 Exercise 1

...NT1310 Physical Networking Unit 6 Exercise 1 Thomas Westbrook Due Date: Unit 6 Exercise 1: Connector Installation Twisted -Pair Cable * Measure the cable you want to put ends on, using a cable cutter trim off the excess * Use a cable stripper to strip about 1 ½ inches of the jacket from the end, then rotate the stripper around the cable twice to cut through the jacket * Remove the stripper and pull the trimmed jacket from the cable, so that you can see the inner conductors. Separate any visible jacket slitting cords that are present, trim it backto the edge of the jacket. * Untwist all the inner conductor pairs and spread them apart so that you can see each individual conductor * Line up the individual conductors so that the color matches the color-coding standard you are using * Trim the conductors so that the ends are even with each other, make sure that the jacketof the cable will be inside the connector. The total length of the exposed connectors after trimming should be no longer then ½ inch to 0.625 inches * Insert the conductors into the connector, make sure that all conductors line up properly with the pins as they were in the previous step. If they don’t line up, try again. Make sure to do this step carefully, it’s the last one before crimping * Carefully insert the connector and cable into the crimping tool. It has two dies that will press into the connector. Push the pins in the connector into the conductorsinside the......

Words: 421 - Pages: 2

Unit 6

...MAssignment front sheet |Qualification |Unit number, title and level | |BTEC Level5 HND Diploma in Business |Unit 14: Working With and Leading People | | |Level 5 | |Student name and ID number |Assessor name | | |Urmila Chooramun | | | | |Date issued |Completion date |Submitted on | |22nd September 2014 |12th December 2014 before 12.00 midday | | | | ......

Words: 10654 - Pages: 43

Unit 6

...CERTIFICATE/DIPLOMA IN BUSINESS BUSINESS COMMUNICATION H/502/5413 LEVEL 3 UNIT 6 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 BUSINESS COMMUNICATION H/502/5413 LEVEL 3 UNIT 6 AIM OF THE UNIT Effective communication is a key area in terms of its contribution to business success. When studying this unit learners will gain a thorough understanding of the types of business information used both internally and externally by organisations and the methods used to communicate information to different audiences. In this unit, learners will have the opportunity to develop, analyse and evaluate a range of methods used to communicate different types of business information and will understand the purpose of such communication. They will also produce and evaluate different types of business communication of their own. www.ocr.org.uk 2 Business Communication Level 3 Unit 6 ASSESSMENT AND GRADING CRITERIA Learning Outcome (LO) Pass Merit 1 Understand different types of business information P1 explain different types of business information, their sources and purposes 2 Be able to present business information effectively P2 present complex internal business information using three different methods appropriate to the user’s needs The assessment criteria are To achieve a merit the the pass requirements for evidence must show that, this unit. in addition to the pass criteria, the......

Words: 1948 - Pages: 8

Unit 6

...UNIT 6 PERSONAL AND PROFESSIONAL DEVELOPMENT IN HEALTH AND SOCIAL CARE Unit abstract The aim of this unit is to act as a focal point for all other units in the programme and embed the vocational nature of the qualification. In addition to the requirement for work experience and the opportunity to relate theory to practice, the unit will enable you to bring together your learning from other units. You will initially explore factors that affect learning, then plan and monitor your own personal and professional development and reflect on it. You will also gain key understanding of the health and social care sectors, including aspects of service delivery, and the fundamentals of research methodology. This unit explores the different ways in which learning can take place and how learning from individual experience can be used to enhance the quality of knowledge, skills and practice. You will initially explore your own knowledge, skills, practice, values and beliefs in relation to working in health and social care. You will then draw up a personal plan for self-development over the duration of the programme. The unit also introduces you to health and social care service provision. A minimum of 100 hours work experience is required for successful completion of this unit. Learning Outcomes On completion of this unit you should: 1. Understand the learning process 2. Be able to plan for, monitor and reflect on own development 3. Understand......

Words: 1925 - Pages: 8

Unit 6

...six Unit Written Assignment Erica R Watson MT435 Operations Management Kaplan University June 28, 2011 Introduction Albatross Anchors manufactures two different types of anchors to satisfy their wholesale customers. The company once only manufactured the mushroom or bell anchor but when the competition heated up they began producing the snag hook anchor as well, this occurred in 1989. (Case Study) Being that Albatross Anchors is a major manufacturer and that they are continuing to grow it seems as though a bigger more organized workspace is needed to speed up both production and shipment of each anchor order. Question One Carefully review the assignment scenario/case study. From the limited information in the scenario/case study, along with your answers to the unit three written assignment, identify at least three direct and specific long-term and three direct and specific short term operations changes that Albatross Anchor must make to gain a clear and sustainable competitive advantage (provide detailed information to validate and support each recommended change) Long-Term Operational Changes (01) A long term operation change that Albatross Anchor needs to make is building another Administrative office that is detached from the warehouse in order to make it both safe and more efficient for all employees. (02)Installing up to date technology into the warehouse and administrative offices will help to gain business and give the company a more smooth transition when taking......

Words: 685 - Pages: 3