Quality

In: Business and Management

Submitted By kazuneizuna
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Pages 2
Deming’s 14 Points – Total Quality Management
#8. Drive out fear, so that everyone may work effectively for the company.
Encourage effective two-way communication and other means to drive out fear throughout the organization so that everybody may work effectively and more productively for the company.
Fear is a barrier to improvement: wherever there is fear, we get the wrong figures.
Fear in work is opposite to joy in work.
Fear of change is a big barrier to be overcome: remember, people don’t resist change, they resist being changed! The need is for everybody to be part of the change, and to own the change process.
Some common expressions of fear:
I am afraid that I may lose my job because the company will go out of business.
I have a feeling that Dave (higher up) may move to another company.
If he does, what will happen to me?
I could do my job better if I understood what happens next.
I am afraid that I may not always have an answer when my boss asks me something.
I am afraid to admit that I made a mistake.
My boss believes in fear. How can he manage his people if they don’t hold him in awe? Management is punitive.
Without an atmosphere of mutual respect, no statistically based system of management will work.
Deming always says that this point is one of the most important for management to work on, because it affects nine of the other points: * break down departmental barriers * cease dependence on mass inspection * institute education and training * institute training * eliminate slogans and exhortations * end awarding business on price-tag * eliminate work standards * continuous improvement * remove barriers
Remember: an atmosphere of fear results in management getting a “filtered” view of the organization.
Eliminate fear * Allow people to perform at their best by ensuring that they're not afraid to…...

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