Request for Proposal

In: Computers and Technology

Submitted By all4amare
Words 592
Pages 3
Request for Proposal

Prepared for
Potential Trainers of Microsoft Office Programs for iOS Technical Support Advisors

By Amber
Information Technology Manager
Apple, Inc

June 11, 2012

Table of Contents

1. Abstract 2. Introduction to Apple, Inc a. Company Description b. Business Goals 3. Introduction to Project c. Project Goals d. Time Allocated e. Budget f. Description of training 4. Administrative Information g. Qualifications h. Proposal Requirements i. Confidentiality Notice j. Reference Requirements k. Contact Information l. Deadline m. Vendor Selection Timeframe n. Selection Criteria 5. Glossary


Due to the lack of knowledge of Microsoft Office by our iOS Technical Support Advisors, we must hire, our customer satisfaction surveys have declined.
Our department is looking to hire trainers skilled in the use of Microsoft Office, to assist the advisors with becoming more knowledgeable of the software.
Achieving the above will better equip the advisors to assist PC customers, as well as increase customer satisfaction.

Introduction to Apple, Inc.

a. Company Description
Apple, Inc. designs and manufactures the iPod and iTunes, Mac laptop and desktop computers, the Mac OS X operating system, as well as the iPhone and iPad.

b. Business Goals
We strive to maintain loyalty of our consumers by providing excellent customer service.

Introduction to Project

o. Project Goals
By hiring trainers for the iOS department, we plan to raise our customer satisfaction reviews back up to at least 80%.

p. Time Allocated
We have scheduled to train the advisors for a total of 3 months, splitting them up equally into 6 groups for 2 weeks each.

q. Budget
The company has allocated $75,000…...

Similar Documents

Request for Proposal

...DRAFT GOVERNMENT OF THE PEOPLE’S REPUBLIC OF BANGLADESH STANDARD REQUEST FOR PROPOSAL (SRFP) FOR SELECTION OF CONSULTING FIRM (National) (Complex Time Based - above Tk. 10 Million) Central Procurement Technical Unit Implementation Monitoring and Evaluation Division Ministry of Planning August 2009 PS8 Guidance Notes on the Use of the Standard Request for Proposal These guidance notes have been prepared by the CPTU to assist a Procuring Entity in the preparation, using this Standard Request for Proposal (SRFP), for procurement of Intellectual and Professional Services having estimated cost above Tk. 10 million. The Procuring Entity should also refer to the Public Procurement Act, 2006 (Act No 24 of 2006), and the Public Procurement Rules 2008, issued to supplement the act available on CPTU,s website: All concerned are advised to refer to the aforementioned Act and Rules while participating in any selection process of Consultants. The use of SRFP (PS8) applies when a shortlisting process following Expressions of Interest has taken place and the short-listed Applicants are invited to submit a Proposal. This document shall be used when a Procuring Entity (the Client) wishes to select an Applicant (Consultant) for assignments for which remuneration is being determined on the basis of the time actually spent by the Consultant in carrying out the Services. ...

Words: 25299 - Pages: 102

Request for Proposal

...Running Head: REQUEST FOR PROPOSAL Read through the whole RFP and change words where needed, ie. change “Your Company” to a company name of your choosing. Add some clip art if you feel the need to. And erase this part before submitting. Request for Proposal for Microsoft Office Software Training John A. Smith (Your name) University of Phoenix ENG/221 Technical Writing Joseph Johnson (instructor name) Table of Contents 1. Overview – page 3 a. Introduction page 3 b. Business Goals page 3 2. Scope – page 4 c. Purpose of Request for Proposal page 4 d. Project Goal page 4-5 3. Vendor Information – page 5 e. Desired Qualifications page 5 f. Requirements for Formatting and Submitting Proposals page 5 g. Confidentiality Notice page 5 h. Proposal Evaluation Criteria page 5 i. Timeframe for Vendor Selection page 5 j. Company Contact Information page 5 OVERVIEW INTRODUCTION Your Company is a superior provider of emergency communications and technical consulting to the Federal, State, and County Governments as well as the private industry. BUSINESS GOALS Your Company sets specific goals for success in this business. * Provide the best service to its customers in the most efficient and cost effective way possible. * Mitigate possible future problems to maintain emergency satellite, telecommunication, and radio services to 98% or better. * Quickly identify problem areas and...

Words: 1042 - Pages: 5

Request for Proposal

...REQUEST FOR PROPOSAL for Mandy Lane, Inc Georgia Titans Baseball Practice Complex Stockbridge, Georgia 30281 Dennis I. Oggs PM 598 Contracts and Procurement Management Submittal Deadline: December 31, 2012 TABLE OF CONTENTS Section Title: Page Number: 1. INTRODUCTION X 1.1 Description of Georgia Titans Baseball complex in Stochbridge Georgia 1.2 Background 1.3 Objective of RFP 2. NOTICE TO PROPOSERS X 2.1 Submittal Deadline 2.2 Type of Agreement 2.3 Term 2.4 RFP Contact Persons 2.5 Inquiries and Interpretations 2.6 Public Information 2.7 Selection Process 2.8 Criteria for Selection 2.9 Proposer's Acceptance of Evaluation Methodology 2.10 Solicitation for Proposal and Proposal Preparation Costs 2.11 Key Events Schedule 2.12 Historically Underutilized Businesses 3. PROPOSAL REQUIREMENTS XX 3.1 General Instructions 3.2 Preparation and Submittal Instructions 3.3 Pricing and Delivery Schedule 3.4 Terms and Conditions 3.5 Submittal Checklist 3.6 Electronic Submission 4. GENERAL TERMS AND CONDITIONS XX 5. SCOPE OF SERVICES XX 6. EXECUTION OF OFFER XX 7. PRICING AND DELIVERY SCHEDULE XX 8. PROPOSER'S GENERAL QUESTIONNAIRE XX 9. ADDENDA CHECKLIST XX ...

Words: 8916 - Pages: 36

Request for Proposal

...Request for Proposal Request For Proposal John Hainline ENG/221 Wk3 November 28, 2012 Kimberlee Mendoza Proposal For Microsoft Office Programs Training and Certifications By John Hainline ESP PRODUCTIONS 123 ABC Avenue Chula Vista, CA 91910 Voice: 619-555-9876 FAX: 619-123-4567 Website: November 28, 2011 Table of Contents ABSTRACT 5 1. INTRODUCTION 6 1. ESP Productions 6 1.2 ESP Productions Goals 6 2. INTRODUCTION TO THE PROJECT 6 1. Project Goals 6 2.2 Time allocation to complete the project 6 2.3 Budget for the project 6 2.4 Description of the needed training 7 3. DESIRED QUALIFICATIONS 7 4. EVALUATION OF PROPOSALS 8 5. CONCLUSION 8 Request for Proposal Cover Page November 28, 2012 Microsoft Office Programs Training and Certification ESP Productions – Chula Vista, CA Project Number: ENG/221 Wk3 The attached RFP requests a proposal for the above referenced project. If your firm is selected, your firm will be sent a contract for signatures. Questions regarding this project must be e-mailed to John Hainline, ESP Productions at no later than December 15, 2012. Responses to questions will be posted on ESP Productions website at Select proposals, then “Solicitations and announcements” by December 23, 2012 at 3:00 p.m. P.S.T. RFP response due date: December 30, 2012 at 12:00 noon P.S.T. Deadline for submission, mailing, and delivery instructions: All proposals......

Words: 317 - Pages: 2

Request for Proposal

...Request for Proposal (RFP) Qosina, is seeking a certified Microsoft applications trainer to train the staff on the use of Microsoft word, excel and power point. See the associated "Agreement for Services" which is located on our website. Assuming that we find a trainer we like and enters into an agreement with them. Background: We are a medical and cosmetics supply company located in Long Island, New York. We have been in existence since 1980, Qosina is a leading global components supplier to the medical and pharmaceutical industries. Qosina was established to serve the medical device companies by providing stock components. Companies purchase from Qosina to eliminate the cost of tooling their own components and to receive immediate delivery from inventory. This particular approach is useful to companies of all sizes, but has proven especially effective for small to mid-range manufacturing companies, as evidenced by Qosina's broad customer base cultivated over the years. Our company’s offering has grown from four pages of components in flier format to a 644-page catalog featuring thousands of stock items. We offer customer-centric solutions, such as providing samples for testing and sourcing items not already in Qosina's comprehensive catalog. Review services to be provided: This RFP is for an external certified Microsoft applications trainer. The selected independent party will: Train the staff on micosoft word, excel and power point to standard. Evaluate......

Words: 508 - Pages: 3

Request for Proposal

...REQUEST FOR PROPSAL TO BRINGING IN OUTSIDE TRAINERS TO TRAIN STAFF ON THE USE OF MICROSOFT OFFICE PROGRAMS Prepared for Eng. 221 Technical Writing Fundamentals University of Phoenix E Campus By Larry Franklin Student July 19, 2010 REQUEST FOR PROPOSAL COVER LETTER BLUE CROSS/BLUE SHIELD INSURANCE COMPANY Mailing Address: 550 Club Dr. Suite #215 Montgomery, TX 77316 936.582.7120 FAX: 936.582.7130 Monday, July 19, 2010 Dr. Jamilah Abdush-Shaheed, Director Microsoft Corporation 1950 North Stemmons Freeway Dallas, Texas 75207 Dear Dr. Abdush-Shaheed: This RFP is submitted for your review and response in the form of proposal to bring in outside trainers to train our staff on the use of Microsoft Office Programs. This document is in response to Blue Cross/Blue Shield’s need to train its employees in the use of Microsoft Office Application packages that include Microsoft PowerPoint, Microsoft Word, Microsoft Excel and Microsoft Access. Thank you for taking the time to consider our need for your technical support. We look forward to your proposal in response to this RFP. Sincerely, Larry Franklin Marketing Director TABLE OF CONTENTS Abstract……………………………………………………………………….5 1.0 Introduction / General Over View Of (RFP) .....................……………………….5 1.1 Organizational Overview………………………………………………………….5 2.0 Discussion…………………………………………………………………………6 2.1 Course Description……………………………………………….………………..6 2.2 Target......

Words: 1560 - Pages: 7

Request for Proposal

...Cucarachas Request for Proposals Released September 1st 2010 Microsoft Office Employee Training 1. General Overview Purpose: No Mas La Cucarachas (NMLC) is seeking proposals from organizations with experience in training a work force Microsoft Office. Our goal is to make our work force more efficient by reducing standard questions about Microsoft Office. To meet this goal, No Mas La Cucarachas plans to provide employees training on Microsoft Office. 2. Product Overview We provide software that fixes all the “bugs” in Windows based computers. This software helps basic users that have only basic knowledge about computers. Our software is recognized for its high quality, ease of use and its incredibly low price. 3. Scope of Work No Mas La Cucarachas is seeking experienced professionals with a proven track record in training workers to use Microsoft Office. The agency’s overall goal will be to provide workers with thorough knowledge of Microsoft Office applications. All software licenses and fees will be paid for by No Mas La Cucarachas. We have approximately 300 employees that need training. We plan to train 50 employees a month until all employees have been trained. We will need your services for at least six months. Your core activities may include but not limited to training in the following software. ➢ Word ➢ PowerPoint ➢ Excel ➢ Access ➢ Outlook ➢ Publisher 4. Agency Selection Criteria All proposals will be......

Words: 724 - Pages: 3

Request for Proposal

...REQUEST FOR PROPOSAL FOR BRINGING IN OUTSIDE TRAINERS TO TRAIN STAFF ON THE USE OF MICROSOFT OFFICE PROGRAMS ENG/221 University of Phoenix       Introduction       This Request For Proposal is aimed at inviting suppliers to submit proposals for the training of staff on the use of Microsoft Office programs through a competitive bidding process. Bidding has proved to be the best way to get the best vendors for this form of training since it will leverage the company’s purchasing power and negotiating ability with suppliers (Porter-Roth, 2001).       The company requesting for the proposal is known as Scorpion Insurance. The company needs to bring in outside trainers to train some of its new employees on how to proficiently use the Microsoft Office Application Packages that include Microsoft PowerPoint, Microsoft Word, Microsoft Excel and Microsoft Access. This training will also require basic training on proficient use of computers and their software.       Thesis       This Request For Proposal will ensure the most effective and efficient method to get the training services needed and offer transparency and accountability in the bidding process.       Organizational Overview       Scorpion Insurance Company (SIC) was established in 1896 to provide investment as well as insurance opportunities to businesses and families mainly in the rural areas. Currently, Scorpion has close to USD 1 billion worth of policies in force in various sectors. The company......

Words: 326 - Pages: 2

Request for Proposal

...Request for Proposal RFP CONSTRUCTION OF NEW BASEBALL PRACTICE FIELD Course Project Part 1 - PM598 Instructor Table of Content 1.1. General Description of Work 4 1.2. What Must Be Included with Bid 4 1.3. Schedule of Bid Period Activities 4 1.4. Location of Work 5 1.5. Pre-Bid Meeting 5 1.6. Owner Contact for Questions 5 1.7. Pre-Award Surveys 6 1.8. Sealed Bid Requirements 6 1.9. Basis for Bid Evaluation 6 1.10. Ethical Standards 6 1.11. Responsibility for Surety Bonds 7 1.12. Proposal Format 7 1.13. List of Bidders 7 1.14. Letter of Acknowledgment 7 2. DESCRIPTION OF WORK 8 2.1. Engineering Contracts 8 2.2. Construction Contracts 8 3. PROPOSAL 9 3.1. Breakdown of Bid Price 9 3.2. Revisions and Extra Work 10 3.3. Escalation Formulas 10 3.4. Scheduled Completion Dates 10 3.5. List of Subcontractors 10 3.6. Key Supplier or Contractor Personnel 10 3.7. Length of Time Bid Is Valid 11 3.8. List of Bid Document Addenda Reviewed by Bidder 11 3.9. Notice of Conflicts or Errors in Bid Documents 11 3.10. Clarifications of Bids 11 3.11. Bidder Signature 12 4. SPECIFICATIONS AND DRAWINGS 12 5. SPECIAL CONDITIONS 15 6. GENERAL CONDITIONS AND CONTRACT AGREEMENTS 16 Appendix A 18 Appendix B 19 Supplier/Bidder List 19 1. INSTRUCTIONS TO BIDDERS 8 1.1. General Description of Work 8 1.2. What Must Be Included with Bid 8 1.3.......

Words: 3156 - Pages: 13

Request for Proposal

...REQUEST FOR PROPOSAL COUNTY of FRESNO REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES SUBMITTAL: The County of Fresno will be receiving proposals for Information Technology Support Services. If vendors are interested should submit one original and 4 copies of their proposal. ADDRESSED TO: NAME, IT Specialist County of Fresno ADDRESS MARK ENVELOPE: “PROPOSAL – IT SUPPORT SERVICES” INQUIRIES: Questions or explanation of Request for Proposal (RFP) documents to Michael De La Fuente, at 254-630-0915 or Formal proposals must be received by Monday February 2nd, 2015 at 6:00 PM. Bids will be opened and read on February 3, 2015 at 10:00 AM. A conference will be held on July 21, 2015 at 10:00 AM in the meeting room. Anyone wishing to submit a proposal is requested to attend. Vendors are required to provide as much detail as possible in this proposal, regarding scope of services, approach to protecting and securing the technology used by County users, and their capability and experience. The County will utilize evaluation and selection criteria, based on the County’s standard proposal process, to determine an acceptable vendor. The County reserves the right to reject any or all proposals or to accept any proposal considered most advantageous. Copies of the Request for Proposal are available electronically at Proposals will be public information after proposals are opened. Please direct......

Words: 2383 - Pages: 10

Request for Proposal

...REQUEST FOR PROPOSAL English 221/Week 3 May 19, 2011 Instructor Mr. Phillips Acquita Williams Request for Proposal For: Microsoft Office Programs Submission Deadline: May 20, 2011 Questions: You can submit any questions to my e-mail, Introduction A’suefrancis Enterprise needs information on training our employees in Microsoft Office and has representatives aid us in this process. We are a franchise and customer service is our number one priority. Our goals are to make our employees efficient and up to date on modern technology. We are pulling to be a five star restaurant and making services better. Background Microsoft Office is a desktop application and services for the Microsoft Windows and Mac OSX systems, introduced by Microsoft in 1989. The first version of Office contained Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Over the years, Office has spell checker, data integration, and applications for scripting language. According to Forrester research, as of June 2009, some versions of Microsoft Office are used 80 percent of enterprises. The current version is Office 2010 for Windows, released on June 5, 2010. Introduction to Project The goal is to hire the best qualified company to train our employees in using Microsoft Office. We also need certified representative to assist the employees in receiving the knowledge and demonstrating on how to use the software. The project needs to be......

Words: 338 - Pages: 2

Request for Proposal

...HUNTINGDON COUNTY COMMISSIONERS REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by the County of Huntingdon for Information Technology Support Services. Interested vendors should submit one original and 6 copies of their proposal response documentation in an envelope marked as follows: IT SUPPORT SERVICES Please submit bids to: Michelle Cerett, Chief Clerk Huntingdon County 223 Penn Street Huntingdon, PA 16652 Formal proposals must be received by Monday August 2nd, 2010 at 4:00 PM. Bids will be opened and read on August 3, 2010 at 10:00 AM. A pre-bid conference will be held on July 21, 2010 at 10:00 AM in the Commissioners meeting room. Anyone wishing to submit a proposal is requested to attend. Vendors are required to provide as much detail as possible in this proposal, regarding scope of services, approach to protecting and securing the technology used by County users, and their capability and experience. The County will utilize evaluation and selection criteria, based on the County’s standard proposal process, to determine an acceptable vendor. The County reserves the right to reject any or all proposals or to accept any proposal considered most advantageous. Copies of the Request for Proposal are available electronically at Proposals will be public information after bids are opened. Please direct all inquiries to Michelle Cerett at 814-643-3091 or......

Words: 2407 - Pages: 10

Request for Proposal

...Request for Proposal (RFP) Template Project Title Company Background [Insert a concise paragraph outlining your company’s background. Four to five sentences is a typical length for a small or medium-sized company.] Project Description [Insert a summary of your project, including the problem/opportunity, goals/objectives and any information that will help the vendors understand the need for the project. Be sure not to outline specific requirements in this section. A small project may consist of eight to10 sentences while a larger project could be several pages in length.] Design Requirements [Insert an outline of any requirements that pertain to the design of the project. This could vary depending on the type of project. For example, a website or marketing-related project may include information regarding branding standards or a style guide, whereas an IT project may include information pertaining to how the project deliverable will operate. Length varies widely based on the type of project.] Technical and Infrastructure Requirements [Insert any technical or infrastructure-related requirements, such as a server or database configuration. Length varies depending on the type of project.] Functional Requirements [Insert an outline of all the functionality you would like your project to have and include a short description. For example, an e-commerce project may include a catalog, shopping cart, order history and a related products page. Length varies widely based......

Words: 407 - Pages: 2

Request for Proposal

...Request For Proposal James Roop Tracy Banis ENG221 February 20, 2012 * ABC, Inc. is seeking proposals for computer software training. This request for proposal (RFP) is intended to define a set of requirements and provide direction for proposers in regards to submitting a proposal to ABC, Inc. which will fulfill these needs. * The resulting will be a firm price contract with ABC, Inc. and will be in effective beginning March 2012. * Software training includes but is not limited to Microsoft Office Suite 2010. (Word, PowerPoint, Outlook, Excel) * Submittals utilizing the title “RFP for ABC, Inc. for computer software training” will be received no later than 9:00 a.m., local time on March 1st, 2012 by: ABC, Inc. Attention: James Roop 1234 ABC Lane Anytown, USA 12345 (815) 555-9876 * Any RFP received after the March 1st date and time will be rejected. It is the responsibility of the sender to be sure the RFP is received by ABC, Inc. before this date and time. * ABC, Inc. may ask for any additional information as it sees fits in regards to the RFP. * RFP submissions should include full company name and address. If a manual signature by the provider is not included, the submission will be rejected by ABC, Inc. * ABC, Inc. is not liable for any costs incurred from the RFP preparation if it is rejected or disqualified. * All charts, reports, addresses, display, schedules, and other......

Words: 519 - Pages: 3

Request for Proposal

...Request for Proposal University of Phoenix Kimberly Garcia August 22, 2012 Instructor: Amy Delcambre Suave Advertising LLC (Request for proposal) Description of Suave Advertising LLC My name is Kimberly Garcia and I am a manager at Suave Advertising LLC. We are a small local company downtown who has recently hired a group of 20 representatives for our staff. Suave Advertising (SA) is a fairly new company to the area and we are training our staff on the company procedures and their roles as Advertising Specialists. Our staff has extensive sales backgrounds; however we would like their skills in Microsoft Office programs to be on a higher level of expertise. Our company creates and sells ad campaigns for in state businesses; however we would like to expand our client base to all around the country. Therefore, not only do our Advertising Specialists need to have excellent sales experience, they must also have the knowledge how to work with Microsoft Office programs. Company Goals As stated previously, Suave Marketing is looking to expand our current sales market. We have over two dozen in state clients at the present time and we plan to expand to our surrounding states within the next six months. Then we will continue to expand to the entire west side of the country, and then make our way east. The staff we just hired on must be trained and pass a computer test before they are assigned to projects. We hope your company can assist us in the training aspect......

Words: 988 - Pages: 4