Role of Operations Management

In: Business and Management

Submitted By raddog
Words 701
Pages 3
Role of Operations Management
Mark Sealy
OPS/HC571
March 3, 2012
Gusti McGee

Role of Operations Management
Operations management is an essential part of an organization. Organizations are faced with pressure from both internal and external sources. It is the role of an operations manager to identify the pressures and develop programs and policies that will ensure the organization can operate effectively.
Operations Management According to Sox, “Operations management focuses on the effective management of the resources and activities that produce or deliver the goods and services of any business.”(Sox, 2011) However, in the health care industry the goods produced are services and are intangible. Since no tangible goods are produced by the health care system, a slightly modified definition is applied. According to Langabeer, “The quantitative management of the supporting business systems and processes that transform resources into health care services.”(Langabeer, 2008). However, in both business environments the operations manager has key functions that must be performed to ensure the success of the organization.
Roles
There are seven major roles that an operations manager must perform in the health care environment. These functions include workflow process; physical layout; Capacity design and planning; physical network optimization; staffing levels and productivity management; supply chain and logistics management; Quality and process improvement.
Workflow Process Operations managers need to evaluate the workflow process and determine if there are areas where processes are being duplicated or where manual processes can be automated. Once identified these processes can be improved to ensure maximum efficiency and higher quality.
Physical Layout The physical layout of a health care facility can directly relate to the efficiency of the…...

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