The Effective Managerial Leadership Style That Sustains Middle Management Job Satisfaction and Job Retention for Organizational Success

In: Business and Management

Submitted By vivyin
Words 6766
Pages 28
The Effective Managerial Leadership Style that Sustains Middle Management Job Satisfaction and Job Retention for Organizational Success
Vivienne Huang

Author Note

Correspondence concerning this article should be addressed to Vivienne Huang, E-mail: Vivienne.huang@gmail.com
Abstract
Managerial leadership styles greatly determine how organizations deal with challenges and capitalize opportunities in the hospitality industry, especially for organizations with multi-level operational structures and numerous geographic locations. Changes of managerial leadership style of senior corporate management can significantly impact job satisfaction and retention of middle managers which ultimately affect a firm’s ability to maintain customer satisfaction, enhance competitive advantage in the marketplace, and sustain profitability. While traditional management approaches supply standards and processes, direct and control people, work in the system to deal with status-quo, effective managerial leadership provides leaders the integrating capacity to significantly impact on the life of their followers and the future of the organization. Interactions between top management and middle management are critical for meeting organizational objectives and executing strategic development. Top executives must carefully examine and determine the most appropriate managerial leadership style that inspire, motivate, guide and support middle managers to achieve higher performance, commitment, trust and morale that lead to sustainable success of the organization.
Keywords: Effective management, managerial leadership style, middle management, job satisfaction, employee retention

Corporate management in ARGOBY has requested a research to examine alternative styles of interaction with local managers concerning local manager satisfaction and retention. Grew from a small foodservice company…...

Similar Documents

Job Satisfaction in Organizational Psychology

...Job Satisfaction in Organizational Psychology Job satisfaction can be known to some people as an important element in their lives. If an individual is unhappy with their occupation it may affect other parts of their life. Job satisfaction can be seen in what one wants in a job as to what one has in their current job. Definition of Job Satisfaction Job satisfaction can be defined as an attitude or feeling one can have toward ones job. Job satisfaction is "the extent to which people like (satisfaction) or dislike (dissatisfaction) in their jobs. (Spector 1997) One of the biggest studies in job satisfaction was the Hawthorne studies which were credited to Elton Mayo in the year's nineteen twenty-four to nineteen fifty-three. Elton Mayo was from Harvard Business School who sought to find the effects of various conditions focusing on workers' productivity. His study showed that changes in work conditions temporarily increased productivity which is also known as the Hawthorne Effect. Some individuals may form an attitude towards their jobs by taking into account their feelings, beliefs and behavior. All these different factors can affect ones job satisfaction Example of Organizational Socialization and Job Satisfaction A great example of how organizational socialization goes a long way in ensuring job satisfaction is in the United States military. When a person decides to join any branch of the military there is a process in becoming a soldier. The organizational......

Words: 1537 - Pages: 7

Job Satisfaction

...Performance Management Feedback System, and Utilization of a Fair Evaluation System for Employees, Highlighting performers and Employing Open house discussions and feedback mechanisms. The practices which are not carried out by the pharmacy include an Open book management style, knowledge sharing, reward ceremonies and surprising employees with unexpected rewards. Conclusion: From the interview it can be deduced that the pharmacy employs most of the Best practices listed, with the results being reflected by its acclaimed customer service. However it can be noted that to improve their H.R. Management they should attempt to utilize all the practices listed. Keyword: Human Resource, Pharmacy, Case Study 1. Introduction There is a big secret in the Pharmaceutical Industry, one that if revealed prematurely to budding pharmacists will lead to the desiccation of the flood of Human Resource currently experienced in the industry. This paper however, is all about hitting the grisly truth, and that is; Pharmacists Need Managerial Skills for the success of their profession. This paper aims at highlighting one key aspect of successful managing, Human Resource Practices. One fundamental facet of what is called „the New Workplace‟ is being able to treat the worker as a human resource and this paper essentially deals with Human Resource Management in Pharmacies, with a look at a popular pharmacy chain in the Republic of Trinidad and Tobago. 1.1 Definition of Human Resource Management......

Words: 8428 - Pages: 34

Factors of Motivation & Impact of Job Satisfaction on Organizational Commitment

...Factors of Motivation & Impact of Job Satisfaction on Organizational Commitment [pic] ACKNOWLEDGEMENTS “If you take care of your employees, your employees will take care of the organization & its customers over a period of time”. These are the words that have inspired us to conduct the research on the effect of employee motivation on organizational commitment. We shall be failing in our duty, if we do not record our gratitude to all those who have helped us & co-operated with us to pursuit this project. We would like to thank Prof. Kavita Lagate for her excellent sessions on Research Methodology which helped us to understand the various aspects of the subject & the project. Further by giving us an opportunity to carry out this research & present this research report under her guidance has enabled us to understand the concept of making a research report. CONTENTS Abstract………………………………………………………………………………………4 Introduction………………………………………………………………………………….5 Objectives of the Study …………………………………………………………………….6 Previous Research…………………………………………………………………………...7 Literature Review…..……………………………………………………………………….9 Research Methodology…………………………………………………………………….22 Data Collection & Analysis…………………………………………………......................25 Conclusion…………………………………………………………………………………..28 Direction for Future......

Words: 7991 - Pages: 32

Job Satisfaction

...Factors influencing job satisfaction Nowadays, being a professional is byzantine complex journey universally. In most of the profession, the “next gen” is increasingly hunting for a technology-focused globe and constantly transforming. Trede (2012) mention besides being knowledgeable and skillful, the individual must also trait sense of responsibility towards themselves, others and organization. Today for a nurse to hold on and work blissfully in one work place is challenging due to dissatisfaction of their job. Tang and Ghani (2012) argued nowadays, even though there are abundant opportunities available in Malaysia, nursing is no longer popular as it used to be. Chaulagain and Khadka (2012) stated one of the issue raise in quality improvement program is job gratification among nurses as it is a crucial issue being faced by most healthcare organization. The efficiency of healthcare services is affected due to increase rates of nurse’s turnover and absenteeism resulting from low job satisfaction. Understanding the factors that nurses are satisfied and dissatisfied will enable interventional measures be taken to improve the working conditions. Whereas such understanding will not improve the retention rate, it will improve the nurses’ work performance leading to better quality care to the patient (Newman et al, 2002). Judge et al (2002) assert the most widely investigated in the history of healthcare organization psychology, job satisfaction is the most widespread research......

Words: 3712 - Pages: 15

Job Satisfaction

...relating to job satisfaction is of major interest in the field of organizational behavior and the practice of human resources management now. The interest steamed from the belief that the satisfied employees are more productive than dissatisfied employees are. This interest induces the management academics to conduct many researches regarding different issues in the field of job satisfaction. Employees spend most of their time at work but they are not completely satisfied from their job that’s why satisfaction is not only important for employee’s wellbeing but also for organization wellbeing. Attainment of a high level performance through productivity and efficiency has always been an organizational goal of high priority. In order to do that highly satisfied work force is an absolutely necessity for achieving a high level of performance advancement of an organization. Satisfied worker leads to extend more effort to job performance, then works harder and better. Thus every organization tries to create a satisfied work force to operate the well- being of the organization. However, the total organizational performance depends on efficient and effective performance of individual employees of the organization. Therefore, every organization places a considerable reliance on their individual employee performance to gain high productivity in the organization. Employee effort is an important factor that determines an individual performance will be. When an employee feels a......

Words: 12271 - Pages: 50

A Research on the Influence of Leadership Style and Job Characteristics on

...A Research on the Influence of Leadership Style and Job Characteristics on Job Performance among Accountants of County and City Government in Taiwan By Li-Chuan Chu, PhD, and Chun-Che Lai The objectives of this paper are to explore the effect of leadership style and job characteristics on job performance and examine the mediating effect of organization commitment on the leadership style, the job characteristics and the job performance as weii as to provide the management suggestions according the research findings. The questionnaires are appiied to the accountants of county/city government in Taiwan, and the convenience sampiing is adopted. The foiiowing research findings are described after conducting the statisticai anaiyses. Firstiy, this research finds that the more idealized infiuence for the county/city mayor is, the stronger abiilty of problem soiving for the associated accountants are. in addition, the better management by exception conducted by the mayor, the more abiiity of probiem soiving for accountants exists, and therefore the higher passion of innovation happens. Secondiy, this research also reveals that the more job autonomy, job importance, and job diversity happen, the stronger abiiity of probiem solving for the accountants are. Besides, the higher job autonomy for accountants exists, the higher passion of innovation happens. The mediating effect of organization commitment was found between transformationai ieadership and job performance, it indicates that...

Words: 3181 - Pages: 13

Steve Jobs Leadership Style

...The leadership style adopted by Steve Jobs: Steve Jobs was an unconventional leader and his management style was complex. He was an autocratic and missionary leader driven by beliefs and a vision of creating an enduring company with a motivated workforce that created great products and would be remembered by future generations. In relation to Apple, many people refer to Steve Jobs as a Visionary. Steve Jobs was a willful and driven leader and he demanded excellence from his staff and was known for his blunt delivery of criticism. He was focused and committed, confident to take risks and combined with his sheer genius, he had the charisma and an ability to successfully communicate his vision and, thus, gain the support of employees, customers and investors. His criteria for creating products and services were simplicity, functionality, and consumer appeal before profit, cost and sales volume. Also, he had an eye for detail, understood the power of cultural influence and was innovative and a perfectionist. Steve Jobs would not be described as warm and fuzzy. He wasn't known for his consultative or consensus building approach and was not a giving, caring organizational mentor. He didn’t mince his words and had a habit of distorting reality to fit his purposes which caused people to question his credibility. Steve Jobs had an abrasive personality and was not known for his interpersonal skills. He was impatient, stubborn, rude and hypercritical. Also, he had a......

Words: 676 - Pages: 3

Job Satisfaction

...RUNNING HEADER: Job Satisfaction Team Paper Job Satisfaction Team Paper PSY428 June 21, 2010 Maria Cuddy-Casey Job Satisfaction Team Paper With today’s ever-changing, stressful environment individual job satisfaction is critical to the success of any organization. Today’s individuals are looking for more than a job; they are searching for a career that will challenge them, allowing them to grow and progress within the organization. They need a sense of accomplishment while allowing the flexibility to be creative. It is these employees who find satisfaction in their positions. They are more productive, efficient, and effective; contributing to success of the company. The purpose of this paper is to define job satisfaction and its affect within the workplace. It will explain the impact that organizational socialization has on job satisfaction as well as providing an example of how an organization can use organizational socialization to positively impact job satisfaction. Finally, it will describe the relationship between organizational commitment and job satisfaction as well as providing an example of how an organization can use organizational commitment to positively impact job satisfaction. Define Job Satisfaction Employees who are happy and content at work are satisfied with their job. Employers are placing more emphasis on employee job satisfaction. Employees who are satisfied with their job have better retention, camaraderie with fellow......

Words: 1417 - Pages: 6

Organizational Commitment and Job Satisfaction

...Organizational Commitment and Job Satisfaction This section will discuss the relationship between organizational commitment and job satisfaction. According to Jane Williams, industrial / organization psychologist, from Indiana University and Purdue University says that Organizational Commitment and Job Satisfaction are two are the most important work attitudes needed in today’s organizational psychology. Organizational commitment and job satisfaction are very closely related to each other. Job satisfaction is defined “a pleasurable or positive emotional state resulting from the appraisal of one's job and job experiences.” (Locke, 1976). Job satisfaction is one of the most measured variables by organization from every industry. The reason organizations pay large amounts of money to obtain this information is it helps to determine the state of moral of their employees. Another reason for knowing job satisfaction among employees is research has discovered a correlation between job satisfaction and other variables such as organizational commitment, life satisfaction, family satisfaction, and performance on the job. When it comes to measuring job satisfaction there are three tests that are generally used by researchers: convergence, discrimination, and nomological network. (Jex, S., & Britt, T.2009). The first test convergence means that when there are two separate tests done on job satisfaction they must correlate highly with each other. The second test of......

Words: 687 - Pages: 3

Job Satisfaction

...INTRODUCTION Leadership is the ability to evaluate and or forecast a long term plan or policy and influence the followers towards the achievement of the said strategy. Job satisfaction is the level of contentment a person feels regarding his or her job. This feeling is based on an individual's perception of satisfaction. Job satisfaction can be influenced by a person's ability to complete required tasks, the level of communication in an organization, and the way management treats employees. There are often two different levels of job satisfaction: affective job satisfaction and cognitive job satisfaction. Affective job satisfaction is a person's emotional feeling toward the job as a whole. Cognitive job satisfaction is how satisfied a person feels concerning an aspect of his or her job, such as pay, hours, or benefits. The connection between leadership and job satisfaction is a factor of the business culture that can have far-reaching consequences. In the best of scenarios, managers and other leaders within the company structure inspire employees to take pride in their work and also feel competent in the tasks they are assigned. This goal is pursued using a number of different strategies, helping to create a working situation that enhances employee satisfaction in general, and satisfaction with the job in particular. The end result is that the company enjoys a higher level of productivity, there is a lower amount of employee turnover, and the working environment tends to be...

Words: 12478 - Pages: 50

Organizational Socialization and Job Satisfaction

...Organizational Socialization and Job Satisfaction Organizational Socialization and Job Satisfaction Productive behavior versus counterproductive behavior in the workplace is an important concern for any organization. Productive behavior is seen by an employer as work that contributes positively to the goals of the organization, according to Campbell (1990). Once an employee reaches points were they are comfortable in his or her job they usually begin to positiv contribute to the organization. Counterproductive behavior is defined as any behavior that goes against the main company goals. A general goal for any business is profitability; however, there are other areas such as customer service which is affected by counterproductive behaviors. Organizational psychologists have devoted considerable time to the study of productive behavior and counterproductive behaviors in organizations. Job performance has been measured by organizational psychologist to understand predictors of an employee excelling versus failing at work. Behavior is a combination of the characteristics of the individual as well as environmental factors. These same factors, individual characteristics, and environment, contribute to counterproductive behaviors as well. Socialization occurs during the time an employee learns to do his or her job, and gets along with other employees in the workplace. All organizations have politics, or un-written rules that define behavior of employees within the......

Words: 944 - Pages: 4

Flexitime, Stress, Job Satisfaction

...PROGRAMME TITLE: University of Wales MBA Project Management STUDENT NAME: Louella Joy Brown STUDENT REGISTRATION NUMBER: STU21489 Email Address: lou@tstt.net.tt ASSESSMENT PERIOD: April 2012 MODULE: Managing the Human Resource WORD COUNT: 3,302 The purpose of this study is to critically evaluate the role of the HRM function in delivering service quality to the Hilton Group. “The principles of HRM today are people-first, high-performance and high-commitment” RDI (2012) Module 8, Managing the Human Resources - Introduction "Human resource management is responsible for how people are treated in organizations. It is responsible for bringing people into the organization, helping them perform their work, compensating them for their labors, and solving problems that arise" (Cherrington, 1995, p. 5). HRM can also be considered as a strategic and comprehensive approach to managing people and the workplace culture and environment. The Effective use of HRM enables employees to contribute effectively and productively to the overall company direction and in so doing achieve competitive advantage. Every organization business strategy is driven by numerous factors. Some of these may include external market factors, organizational factors which may include core competence and also people focusing factors. HRM must be explicitly aligned to support the organizations strategy in order to achieve success. In today’s fast grown organization, every......

Words: 3613 - Pages: 15

Job Satisfaction Busiiness Management

...Job satisfaction is that positive feeling you feel about your job, in other words it’s your attitude towards your job. Organizational commitment is how you feel about the organization itself, not just your job. Job satisfaction can have a huge impact on organizational commitment. The more satisfied an employee is about their job, the more committed they’ll be to the organization. Organizational commitment is what employees want to stay with the company. An employee can receive job satisfaction because they may enjoy the salary and benefit related to that job, they may like the job details like the assignment or description or it could be because it’s what they went to school for. Organizational commitment can simply be a desire an employee have to want to stay with the company. It can also be because they believe in the company’s goals and values. When it comes to the IRS, I believe organizational commitment is more strongly related to my performance with them because I believe in their mission statement which is to “Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all” I feel good when a taxpayer calls with a problem or they’re confused about something and I’m able to help them. The reason why I believe that organizational commitment is more strongly related to my performance over job satisfaction is because the job that I’m doing now is not what I plan on......

Words: 773 - Pages: 4

Factors That Influence Nurse Attrition: an Analysis of the Relationship Between Supervisor Leadership Style and Subordinate Job Satisfaction

...AN ANALYSIS OF THE RELATIONSHIP BETWEEN SUPERVISOR LEADERSHIP STYLE AND SUBORDINATE JOB SATISFACTION by James D. Long A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctor of Philosophy Capella University October 2004 UMI Number: 3147190 UMI Microform 3147190 Copyright 2005 by ProQuest Information and Learning Company. All rights reserved. This microform edition is protected against unauthorized copying under Title 17, United States Code. ProQuest Information and Learning Company 300 North Zeeb Road P.O. Box 1346 Ann Arbor, MI 48106-1346 © James Long, 2004 Abstract Within the healthcare industry, there is an issue of major significance that may result in inadequate levels of staffing to meet patient demand. It has been estimated that at the current rate, hospitals will be forced to function with a nursing vacancy rate of 20 % in the not-toodistant future. The purpose of this study is to determine the effect that leadership style has on the job satisfaction level of nurses. It has been indicated that job satisfaction levels negatively correlate with employee attrition rates (Vandenberghe, Stordeur, & D'hoore, 2002). Using the Multifactor Leadership Questionnaire (MLQ) 5X Short (revised) and the Abridged Job Descriptive Index/Abridged Job in General (AJDI/AJIG) psychometric assessments, nurses job satisfaction levels were compared to the leadership classification of their immediate......

Words: 34887 - Pages: 140

Job Satisfaction

...factor that determine the success of an organization in a competitive environment. This is especially true for service organizations that rely heavily on their good behavioural employees to provide friendly and courteous services to their customers in this competitive environment. Job satisfaction refers to “a collection of attitudes that workers have about their jobs”. These attitudes may derive from a facet of satisfaction or as an overall aspect of the job; however, the focus of the study is on job satisfaction in the most general term. It is very important to study whether employees are satisfied, because it is intuitively believed that workers who are more satisfied will likely exhibit more positive feelings, thoughts, and actions toward their job. Similarly, studying about whether employees are committed to the organization that they work for is important. By definition, organizational commitment refers to “an attitude that reflects the strength of the linkage between an employee and an organization” The purpose of this study is to analyse the job satisfaction. The study was conducted on Uday Samudra Leisure Beach Hotel Kovalam. Employee’s productivity is largely related to their level of job satisfaction and in fact, the turnover rate can be reduced with a higher level of organizational commitment. Altogether, fifty employees were surveyed for the study. From the survey it is clear that majority of the employees are fully satisfied with their job. CHAPTER......

Words: 21622 - Pages: 87