Wrap It Up Case Study

In: Business and Management

Submitted By ramapanthulus
Words 327
Pages 2
WrapItUp: Developing a new compensation Plan – Case Study

Why do you think Martha Reyes made a personal visit to the store managers to discuss the program?
Key issues:
- There was a huge problem of attracting( ACQUIRING) and retaining( RETENTION) top talent
- Frustration among employees that there is no pay difference (PARITY) between the top and low range of band
- Lack of motivation among managers
- LIBERTY TO DECIDE ON MENU IN CONTINGENT SITUATION/ CRAFTING MENU [ WHILE VEGETABLES WERE OUT OF STOCK] WAS NOT ALLOWED
- Customers were getting bored of the same menu
- The revenue was always flat.
ShareIt Pilot
When Reyes decided to hire a consultant to study the causes for the problem and to resolve it, they came up with ShareIt programme, a new compensation plan where the profits will be shared among managers, help grow individual store profits and motivate managers.
Under the new programme, the profits will directly be equal to the performance metric, the managers appraisal will be linked to the performance and not the revenue of the firm. It was 35:15:50 model where 35% profit will go the manager, 15% will go to the associates and 50% will go the firm.
When they decided to launch this as a pilot progamme, they chose two outlets – Santa Monica & Cosa Mesa, Reyes decided to make a personal visit to the places and brief the managers in person because
- To motivate the managers and make sure they accept the offer
- Being in person will give more confidence about the programme and it is easy to resolve queries immediately
- Reyes can sense the motivational factor and know through their body language if they are honestly willing to take a shot at it
- Her presence will make them realize the importance and urgency in the need to modify the firm and willingness to create more opportunities
- She met the managers close to the launch so that the…...

Similar Documents

Ups Case Study

...Publishers of technology books, eBooks, and videos for creative people Home > Articles Case Study: United Parcel Service, Inc. (UPS) Mitchell Levy By Mitchell Levy Mar 2, 2001 Toggle Open Article Table of ContentsContents Print Print Share ThisShare This DiscussDiscuss Page 1 of 3 Next > From the author of E-Volve-or-Die.com: Thriving in the Internet Age Through E-Commerce ManagementE-Volve-or-Die.com: Thriving in the Internet Age Through E-Commerce Management Learn More Buy In this article, e-commerce management expert Mitchell Levy presents a case study of how UPS transformed itself into a holistic Internet-enabled entity. This article is excerpted from E-Volve-or-Die.com: Thriving in the Internet Age Through E-Commerce Management, by Mitchell Levy (New Riders Publishing, 2000, ISBN 0-7357-1028-7). History of Transformation UPS has been in the package delivery business for 95 years, providing services to businesses and consumers worldwide in more than 200 countries. In 1994, UPS began to investigate the potential of e-commerce and started an internal group focused on enabling e-commerce. UPS redefined its core business and found ways to change its structure and processes, forming new businesses to take advantage of new opportunities. Products and Services UPS is in the transportation industry. They move goods, information, and funds between individuals and companies. Their operations provide delivery by land and by......

Words: 1913 - Pages: 8

Case Study : Ups

...UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY United Parcel Service (UPS) started out in 1907 in a c1oset-sizedbasement office. Jim Casey and Claude Ryan-two teenagers from Seattle with two bicyc1es and one phone-promised the "best service and lowest rates." UPS has used this formula successfully for more than a century to become the world's largest ground and air package-delivery company. It's a global enterprise with over 400,000 employees, 93,000 vehic1es, and the world's ninth largest airline. UPS delivers 15.6 million packages and documents each day in the United States and more than 220 other countries and territories. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information technology. UPS spends more than $1 billion each year to maintain a high level of customer service while keeping costs low and streamlining its overall operations. It all starts with the scannable bar-coded label attached to a package, which contains detailed information about the sender, the destination, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS ar by accessing the UPS Web site. Before the package is even picked up, information from the "smart" label is transmitted to one ofUPS's computer centers in Mahwah, New Jersey, ar Alpharetta, Georgia, and sent to the distribution center......

Words: 1269 - Pages: 6

Case Study Ups

...STUDY CASE QUESTIONS: UPS Competes globally with Information Technology 1. What are the inputs, processing, and outputs of UPS package tracking system? The inputs in the UPS package tracking system is the detailed information about the sender, the destination, and when the package should arrive. The inputs of UPS’s package tracking system was picked up from “smart label” (scannable bar-coded label) attached to the package. The tracking system also include customer signature, pickup, delivery information by using hand held DIADs. The package tracking system also input the information about the current location (while en route) of the package and billing and customer clearance documentation. The processing takes places when the information is input in the scannable bar-coded label which is attached to a package. The information from the smart label is then transmitted to one of UPS’s computer system, and then it is finally sent to the distribution center nearest its final destination where the dispatched downloads the label data. The data is transmitted to the UPS central computer and is stored for retrieval. Data is reorganized so that it can be tracked by customers. The output occurs when the dispatcher of UPS downloads the label data and uses special software to create the most efficient delivery route for each drive that considers traffic, weather conditions, and the location of each stop. The outputs include pickup and delivery times, location while en route,......

Words: 1067 - Pages: 5

Ups Case Study

...Chapter 1 Information Systems in Global Business Today Learning Objectives 1. How are information systems transforming business and what is their relationship to globalization? 2. Why are information systems so essential for running and managing a business today? 3. What exactly is an information system? How does it work? What are its management, organization, and technology components? 4. What are complementary assets? Why are complementary assets essential for ensuring that information systems provide genuine value for an organization? 5. What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems? What is a sociotechnical systems perspective? Chapter Outline 1.1 The Role of Information Systems in Business Today How Information Systems Are Transforming Business What’s New in Management Information Systems? Globalization Challenges and Opportunities: A Flattened World The Emerging Digital Firm Strategic Business Objectives of Information Systems 1.2 Perspectives on Information Systems What Is an Information System? Dimensions of Information Systems It Isn’t Just Technology: A Business Perspective on Information Systems Complementary Assets: Organizational Capital and the Right Business Model 1.3 Contemporary Approaches to Information Systems Technical Approach Behavioral Approach Approach of This Text: Sociotechnical Systems Key Terms The......

Words: 5979 - Pages: 24

Ups Case Study

...UPS Case Study Vision Statement UPS’s goal is to synchronize the world of commerce by developing business solutions that create value and competitive advantages for our customers. Mission Statement UPS seeks to grow the global business by serving the logistics needs of customers, offering excellence and value in all that we do. We will maintain a financially strong company with broad employee ownership that provides a long term competitive return to our shareholders. We will inspire our people and business partners to do their best , offering opportunities for personal development and success. UPS will lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve. Identify problems: The Problems can be succinctly stated in a 2-3 sentence (short) paragraph for each. 1. UPS has noticed an increase in sales of technology such as cell phones, tablets and other electronics overseas. With that it is critical for the US to come to trade agreements that would boost US exports and economy. With high-tech shipments to grow around 22 percent in the Middle East and India, free trade agreements should be a high priority to capitalize on the opportunity. 2. Customer behaviors are changing on how they feel about paying extra for shipping fees. It’s becoming more apparent that customers are willing to wait for their shipment, as opposed to overnight air, this is likely due to the declining economy over the last several years. ...

Words: 781 - Pages: 4

Ups Case Study

...UPS Case Study                               1. Introduction UPS is an internationalized logistic and shipping company in the US, providing customers with quick delivery of parcels to all over the world. UPS is, unquestionably, a successful company, building a good reputation in the world.  This group paper will be divided into four major parts including the analysis of UPS, identification of problems encountered by UPS with two causes contributing to the problems, analysis of three alternatives suggested by the case study and our team with both pros and cons, and the recommendation and justification after analyzing the three alternatives by using business model upon decision making taught in class to make a right choice to help UPS resolve the problems in a rational way. 2. Organizational Analysis 2.1 Organizational Strategy The strategy of UPS is: To provide state-of-the-art package delivery services worldwide at low and uniform prices. UPS provides reliable and efficient services to its customers worldwide. It has always delivered its promise to serve every shipper at unified, low prices, regardless of the package sizes and locations of shipments. UPS has also developed a first-class portfolio of logistics capabilities backed by state-of-the-art technology, on which UPS capitalized to assure the reliability and efficiency of its delivery serves. Moreover, UPS also strives to optimize customer experience. It has constantly expanded customers’ access to......

Words: 3751 - Pages: 16

Ups Case Study

...Chapter 1 Information Systems in Global Business Today Case 1: UPS Global Operations with the DIAD IV Tags: UPS global operations; handheld computers; wireless mobile platform; digital firm; integration of business; customer value generation. Summary How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected to UPS main databases located in seventeen major data centers throughout through out the world. L= 3:15. URL: http://careertv.com/video.php?mediaid=5Kb0tr9e-mNWk3iIvp3GZQ Case United Parcel Service's global operations are driven by its information systems technology. What UPS can do is largely a function of its information technology investments. Beginning as a local delivery service in 1907, UPS expanded on the West coast initially, reached New York in the 1930s, and went international in the 1970s.Today, UPS delivers over 14 million packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wireless connected to UPS main databases located in seventeen major data centers throughout through out the world. A multi-year, multibillion dollar investment in technology drove the growth of UPS over the last twenty five years beginning in 1990. This investment enabled the development of the DIAD, the Delivery Information Acquisition Device. DIAD is a key element in UPSs......

Words: 1014 - Pages: 5

Ups Case Study

...MGT 250 UPS case study 1) An individual can learn some empathy from a 1 month CIP program because it shows the individual what his/her workers face every day by showing their struggles and challenges or something the manager did not know about the employee. The manager can learn some understanding of individuals who are less fortunate than he/she is. In the meantime that manager can learn a thing or two about himself/herself that can lead to her being a better manager. If a person doesn’t show empathy from a CIP program, then that person isn’t human 2) A CIP program can help the organization manage better work life conflicts because this leads to a better bridge of understanding between the manager and the worker. For example if a manager understands his/ her employee’s emotions and satisfies their needs, you will create a happy employee who will appreciate their job and generate profit for your company. This CIP program is designed to create more supportive managers who understand work-life conflicts of their employees. 3) The CIP program in many ways can improve its response to diversity in the workplace. By understanding their employees, managers who have undertaken in the CIP program can show recongnition to their employees. By doing this is celebrating the differences and cultural bridge they bring to your workplace. The program also helps the manager to be more fair and respectful of diversity in the workplace. An example can be issuing a mandatory......

Words: 562 - Pages: 3

Ups Case Study

...CASE STUDY: UPS United Parcel Services (UPS) invests heavily in information systems technology to make its business more efficient and customer oriented. It uses an array of information technologies. CASE STUDY QUESTIONS 1. What are the inputs, processing, and outputs of UPS’s package tracking system? Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages. Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? Technologies consist of handheld computers (DIADs), bar-code scanners, wired and wireless communications networks, desktop computers, UPS’s central computer, storage technology for the package delivery data, UPS in-house package tracking software, and many different pieces of software to access the Internet and many different pieces of software for tracking packages,...

Words: 566 - Pages: 3

Ups Mis Case Study

...MIS – Case Study 03 2015 2015 MIS – Case Study 03 Management Information Systems Ramesh Koutarapu MIS – Case Study 03 CASE STUDY 2 United Parcel Service United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.” UPS has used this formula successfully for more than 100 years to become the world’s largest ground and air package Delivery Company. It’s a global enterprise with over 408,000 employees, 96,000 vehicles, and the world’s ninth largest airline. Today, UPS delivers more than 15 million packages and documents each day in the United States and more than 200 other countries and territories. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information technology. UPS spends more than $1 billion each year to maintain a high level of customer service while keeping costs low and streamlining its overall operations. It all starts with the scannable bar-coded label attached to a package, which contains detailed information about the sender, the destination, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS Web site. Before the package is even picked up,......

Words: 1080 - Pages: 5

Ups Case Study

...Service (UPS), is a global logistics company that is based in America and is headquartered in Atlanta, Georgia, United States. UPS was established by James E. Casey in August 28, 1907, in Seattle, Washington, USA. It is one of the world’s largest express delivery service provider (UPS, 2015). The company has an average annual sales growth of 5.15 % (Csimarket, 2015). UPS has started to expand in 1988. Years after years, the company started to build stronger presence worldwide by building more infrastructure and increasing its flight to and from many countries. The company expand in many places by opening several UPS Express centres to have more drop-off and pick up services (IBSCDC, 2006). UPS offers a variety of services for mail Services, packages and documents. Furthermore, UPS offers the facilities to its customers to track its parcels where it is around the world. Examples of services offer are: UPS Ground UPS 3-Day Select, UPS 2nd Day Air UPS 2nd Day Air AM, UPS Next Day Air UPS Next Day Air Early AM, UPS Next Day Air SAVER, Tracking (wne.edu, 2014). In 2014, UPS has a revenue of $58.2 billion worldwide compared to 2009 in which the company has a $45.3 billion worldwide. The company has also a net income of $3.02B in 2014 (Statista, 2015). Furthermore UPS was operating in more than 220 countries with 435,000 employees Worldwide. It has 1.6 million pick-up customers and 8.2 million delivery customers. It has an average of 58.2 million daily tracking requests. UPS has......

Words: 573 - Pages: 3

Case Study: Ups

...Case Study: Technology (UPS Competes Globally with Information Technology) UPS Competes Globally with Information Technology Question 1 What are the inputs, processing and outputs of UPS’s package tracking system? Answer Inputs of UPS’s package tracking system is scan bar-coded label attached to a package which contains detailed information about the sender, the destination and when the package should arrive. The processing of UPS’s package tracking system is before the package is picked up, information from the “smart” label is transmitted to one of UPS computer centers in Mahwah, New Jersey or Alpharetta, Georgia and sent to the distribution center nearest its final destination. The output of UPS’s package tracking system is customers download and print their own labels using special software provided by UPS or by accessing the UPS Web site. Question 2 What technologies are used by UPS? How are these technologies related to UPS’s business strategy? Answer UPS has used the dispatchers in computer center to download the label data and use special software to create the most efficient delivery route for each driver that consider traffic, weather condition and the location of each step. By using the software, UPS estimate it save 3 million fewer gallon of fuel of every year. This technology related to UPS’s business strategy which is best services and lowest rates. Moreover, to accomplish business strategy which UPS want to increase cost savings and safety,......

Words: 533 - Pages: 3

Wrap It Up

...Professor Jenkins Eng 132-007 English Composition I 22 January 2012 Personal Experience Essay Wrap It Up As a child you never really think about or understand all the things that will take place during your life. I mean of course you plan out some your immense ideas and dreams. Since we are so young and very much naive we never visualize the trials and sacrifices to come. If you told me when I was twelve and sneaking around my father’s cramped East Chicago apartment looking at his many exotic movies. I would have several experiences with early pregnancy before I was nineteen I could not have believed you. That my freshman year of high school I would have unprotected sex with my stepfather’s granddaughter upstairs in my sister’s room on the floor. And lure her into this act a bundle of times before my sophomore year in high school. One night as I wait till everyone falls asleep as usual whenever she comes over. To finally get her alone in my sister’s room on their floor. I reach my goal as expected she never made it hard for me, and in some way I want to thank her. Creeping hoping not to make too much noise, my parents would do what only God knows. Stopping for any sounds because the fear a” Thud” of footsteps coming up stairs brings would have practically sent me into shock. I remember how she moaned so slight just enough to let me know that she enjoyed the love I gave. And I returned the favor by continuing to give. It got to the point where it felt as if I was about......

Words: 1784 - Pages: 8

Ups Case Study

...CASE STUDY: UPS UPS (United Parcel Service) started in 1907 as a small messenger company. During 100 years developed, now it becomes a package delivery company which expects revenues of nearly US $50b in 2010, with over 400,000 employees operating in over 200 countries and territories around the world. 1. How does UPS compete? In my research, there are three advantages lead UPS to success and more competitive. One is ‘inter-modal approach’. UPS own more than 95,200 vans, trucks, and motorcycles. UPS airlines is one of the 10 biggest airline company in the USA which flies to more than 200 countries and territories around the world, serving 388 U.S. airports with 936 flight segments, and 378 international airports with 755 flight segments daily. Another advantage is globalisation strategy. UPS started their international operations in 1975 in Canada. Then in Germany, Pacific Rim, Africa and Middle East. Now UPS delivers more than 15 million packages a day to 6.1 million customers in more than 220 countries and territories around the world. Recently International revenue accounted for 24% of total. The last is the loyalty from employees. This is because the high salaries and well training, stuff would like to stay at UPS so that ensured company’s stable. 2. In the USA it is federally mandated that the delivery network operated by USPS services each household. What are the implications for UPS? USPS is the U.S. government independent agency responsible for postal......

Words: 515 - Pages: 3

Wrap Up

...Week Two Wrap Up – The Fabric of Healthcare Law By Mary Nell Cummings In week two we discussed how legislation and other laws affect healthcare delivery. While there is no need to understand any law in detail at this point in the course, it is important to understand the source of law. Also, it is important to understand how law affects your organization, as well as how your organization complies with legal requirements. Finally, your understanding of the sources of law, and the process of regulation will help you to make good decisions as a health care administrator. The Sources of Law Many people believe that all law comes from the Congress or from state legislatures. They believe that law is synonymous with “statute” which is a particular kind of law – drafted, debated, and voted on by a group of legislators. This is of course, not correct. There are many other sources of law. There is the federal constitution, and the constitution of each state. There is law made through regulatory agencies (administrative law) and there is law made by judicial decision (common law). This combination of approaches and interests leads to the rich fabric that is simply described as healthcare law. Common Law Contract Law: Contract law is at the heart of healthcare delivery. Insurance companies enter into contracts with patients, providers, facilities, and governments (state and federal). Doctors and hospitals enter into contracts with one another. Unions and employers enter into contracts......

Words: 3707 - Pages: 15