Fedex Service Strategy

  • Fedex

    Please read: a personal appeal from Wikipedia founder Jimmy Wales Read now Close FedEx From Wikipedia, the free encyclopedia (Redirected from Fed Ex Corporation) Jump to: navigation, search "Federal Express" redirects here. For the passenger train, see Federal Express (passenger train). "Fed Express" redirects here. For the tennis player with this nickname, see Roger Federer. FedEx Corporation FedEx Corporation logo.svg Type Public Traded as NYSE: FDX S&P 500 Component Industry

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  • Corporate Strategy Fedex

    Executive Summary This report endeavors to look at FedEx from the strategic initiative point of view and how it was able to adapt to changing business environment to improve itself.  While organisations the world over have come and gone a few leave a lasting footprint on the way they have moved in the particular sector.  FedEx with its various innovative ideas has left lasting footprint that has forever altered the scope of service within the logistics industry. From its humble beginnings as a

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  • Fedex

    management and operations, private sector. 19. Security Classif. (of this report) Unclassified Form DOT F 1700.7 (8-72) 18. Distribution Statement No restrictions. This document is available to the public from: The National Technical Information Service, Springfield, VA 22161. 21. No of Pages 19 22. Price N/A 8. Performing Organization Report No. 10. Work Unit No. (TRAIS) 11. Contract or Grant No. DTFH61-06-D-00005 13. Type of Report and Period Covered 14. Sponsoring Agency Code 2. Government Accession

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  • Fedex

    creating a whole new market where previously there was none. Starting off with only fourteen small jets at its disposal, FedEx today has more than 560 aircrafts – making them the largest all-cargo air fleet in the world. The total daily lift capacity of their fleet exceeds 26.5 million pounds. Within 24 hours it travels approximately 500,000 miles. With the 2.5 million miles the FedEx Express couriers log a day; it is equivalent to 100 trips around the earth. A need that already has been identified rarely

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  • Fedex

    FedEx: The World on Time Shipping, Logistics, and Supply Chain Management Indiana Wesleyan University Facilitator FedEx: The World On Time History of FedEx Today FedEx Corporation is the premier provider of shipping and information services worldwide. Headquartered in Memphis, Tennessee, the company functions under the motto "operate independently, compete collectively and manage collaboratively."(, 2011) By operating independently, each company can focus exclusively on delivering

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  • Fedex

    Case 9 FedEx vs. UPS—Competing with Contrasting Strategies in China Fiona 11125231 Introduction FedEx and UPS are two U.S based logistics corporations which entered into China in the 1980s. However, both two companies adopted contrasting entry approaches. As for expanding strategies, FedEx adopted a forceful approach while UPS followed a conservative strategy till the late 1990s. With the improved business prospects in the Chinese logistics industry, the intensified rivalry between FedEx and UPS

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  • Fedex

    from ordinary mail services by features such as speed, security, tracking, signature, specialization and individualization of express services, and swift delivery times, which are optional for most everyday mail services. Considering it as a premium service, couriers are usually more expensive than standard mail services, and less typically faster delivery. Courier services operate on all scales, from within specific towns or cities, to regional, national and global services. Large courier companies

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  • Fedex Strategy

    FedEx Corporation Strategic Management Project Prepared for: DR. Robert Ch. Wood BUSINESS 189 – Strategic Management Prepared by: SAN JOSE CONSULTING GROUP: Billy CRANE Brad LANDTHORN Bob MIRI Jeremy RELPH Chris SANCHEZ Andrea VERNEROVA December 9, 2003 TABLE OF CONTENTS EXECUTIVE SUMMARY ……………………………………………………………… 3-5 Chapter I: HISTORY ……………………………………………………………… 6 -9 Chapter II: EXTERNAL ANALYSIS ……………………………………………….9-15 A.

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  • Fedex

    10 Works Cited 11 FedEx: Power of Global Trade Introduction The purpose of this paper is to analyze the annual report of a publicly traded company. I have chosen to review FedEx. This report will be reviewing the 2011 Annual Report issued by FedEx. The choice of FedEx is twofold. The first factor being that I am a little partially bias toward FedEx because I worked for one of their companies, FedEx Express, for over three years. FedEx Express was a fabulous company to work

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  • Fedex Strategy Content Context and Process

    1. INTRODUCTION FedEx Corporation is a leading logistics services company, based in the United States. The previous names were Federal Express, Federal Express Corporation, and FDX Corporation. FedEx was found in 1971 by Frederick W. Smith in Little Rock, Arkansas ( The company officially began operations on April 17, 1973, with the launch of 14 small aircraft from Memphis International Airport. On that night, FedEx delivered 186 packages to 25 U.S. cities

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  • Fedex

    Between 1973 and 2000, FedEx developed and implemented a strategy that integrated the various business units and processes. Such strategy may be best explained by examining it based on the three levels that De Wit and Meyer (2003) suggested, these being the business, corporate, and network levels of strategy. However, two important elements stand out in Federal Express’ strategy. One of these was evident in all levels and this was the use of technology, particularly the advances in information technology

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  • Fedex

    CHAPTER 1 INTRODUCTION TO FEDEX FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed. Headquarters • Worldwide: Memphis, Tenn. • Asia Pacific: Hong Kong, China • Canada: Toronto, Ontario • Europe/Middle

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  • Fedex

    express industry was pioneered with the founding of Federal Express in 1971; the corporation was created in 1998 as FDX Corporation and became FedEx Corporation in January 2000. Headquarters Memphis, Tenn. Principal Officers Frederick W. Smith, Chairman, President and CEO Robert B. Carter, Executive Vice President, FedEx Information Services and CIO T. Michael Glenn, Executive Vice President, Market Development and Corporate Communications Alan B. Graf Jr

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  • Health Care Organization's Service Strategy

    Malachi McCormick Health Care Organization's Service Strategy HLTH310 20 October 2013 Here at Wynnthorpe we believe in an overall healthcare experience. A patient’s healthcare experience with us begins before they even walk into the hospital and reaches past the process of discharge. Patients form their own views on the hospital at every step along the way. By taking the best systematic approach to satisfying and providing quality care to a patient is the key to having a successful organization

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  • Fedex a

    Fedex Overview | Remarks | Business | | 19000 packages a day75 cities (fly on commercial passenger flights)75 pounds, max 108 inchesMost shipment is less than 50 pounds, 90% are individual pieces | | Fleet – 32X Dassult Faclcon – 6,200 pounds capacity (Air taxi operator, less regulation)9 contract aircraft500 vans | | Hub based in Memphis, Tennessee, a reliable base point, airplane flew in from cities to hub, organized, back to cities in early morning/ 2nd hub in pittsburg | | |

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  • Developing Global Strategies for Service Businesses

    Developing Global Strategies for Service Businesses. Author: Lovelock, Christopher H. Yip, George S. Source: California Management Review. 38(2): 64-86. 1996 Winter. Abstract  A study provides a framework for developing global strategies for service businesses. It integrates existing, separate frameworks on globalization and on service businesses, analyzes how the distinctive characteristics of service businesses affect globalization and which do not. It then applies the new framework to numerous

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  • Fedex

    two that did the work of 20. Your administrative support and the continuous and timely feeding of current events internal and external to DoD was outstanding. Thanks a bunch! Last, but certainly not least, thanks to all the members of the Strategy Core Team-- Arun, Brave, Erik, Helena, Jim, Karen, Kate, Melissa, Nick, Penny, Jason, Mike, Pat, Rosemary, Roy, Steve Miles, Steve Carkeet, Teresa, and Ting; you guys are truly the best and the brightest. It was a joy to serve with you all. Table

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  • Fedex

    The FedEx Example for Gene One Shomeka Edwards University of Phoenix The FedEx Example for Gene One Frederick W. Smith founded the FedEx Corporation in 1971. FedEx specializes in overnight delivery of high-priority packages and heavy freight ( By 1980, FedEx was a well-known and growing at 40 percent a year. The core values of the company are important to the leaders, stakeholders, and employees of FedEx. FedEx states, "Our people are the foundation of success and the

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  • Fedex vs Ups: Competing with Contrasting Strategies in China

    standardization and cost reduction, thereby preventing promised synergy capture. Only through proper investment in process and system automation, such as integrating financial and management reporting processes and tools, can the cost of Finance be reduced, service levels to the business be optimized, and finance function synergies be realized. Companies who implement temporary manual solutions to integrate the Finance function for Day One and then design the Future State risk significant rework and throw away

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  • Fedex

    Six Components of FedEx Corporation Supply Chain Six Components of FedEx Corporation Supply Chain This project paper will describe six components of the FedEx’s supply chain. Also this paper will examine the potential problems related to each of the components and describe and explain the approaches of the organization for solving the problems. Let’s start with the background of the company. FedEx is led by Corporation, that provides strategic direction and financial reporting to the operating

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  • Fedex

    COMPANY PROFILE FedEx Corporation REFERENCE CODE: 3FB515C6-44D5-4A30-BC7E-556271B4A308 PUBLICATION DATE: 28 Feb 2013 COPYRIGHT MARKETLINE. THIS CONTENT IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED OR DISTRIBUTED. FedEx Corporation TABLE OF CONTENTS TABLE OF CONTENTS Company Overview..............................................................................................3 Key Facts.......................................................................

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  • Fedex

    National university | Success Story of FedEx | Essay | | | 4/27/2014 | | Success story of FedEx Ordering things online or over the phone is a common procedure today. Companies use different shipping companies to deliver items fast and safe. Postal office is one of the cheapest ways to ship packages and parcels, but with the Postal office you can’t always truck it. The Unites States Postal Services (USPS) not always provide customers with trucking numbers but it usually takes

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  • Fedex Paper

    Leighton Red = Karissa Brown = Adam Black = Jane The Battle for Value, 2004: FedEx Corp. vs. United Parcel Service, Inc. FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business, and related information services through focused operating companies competing collectively, and managed collaboratively, under the respected FedEx brand. FedEx Mission Statement (Excerpt) We serve the evolving distribution, logistics, and

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  • Strategy Content Context of Fedex

    and training session for employee to ensure about these skills, Employee involvement linked to worker voice and information sharing: strategy/Employeradvice/workplacepractices 1/12/2010 at 3.30am 1/ 1/12/2010 at 10.30 pm The main reason for the adoption of the HCWP is to make workers smarter on the job thus producing more efficient outcomes. It is therefore

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  • Fedex Service Strategy

    ------------------------------------------------- Fedex SWOT analysis July 14th, 2010 webmaster Leave a comment Go to comments Federal Express Corporation (Fedex) was established in 1973. Since then, Fedex had become a global logistics and supply chain management. The company had invested heavily in information technology systems. It had a powerful technical architecture that had the potential to pioneer in Internet commerce. However, there are some difficulties, the company’s logistic and supply

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  • The Influence of Service Recovery Strategies on Word of Mouth

    IJCSI International Journal of Computer Science Issues, Vol. 9, Issue 3, No 2, May 2012 ISSN (Online): 1694-0814 99 The Influence of Service Recovery Strategies on Word Of Mouth: Views of Mobile Phone Users Samsudin Wahab and Nor Sabrina Norizan Center of Applied Management Studies Faculty of Business Management, Universiti Teknologi MARA 42300 Puncak Alam, Selangor Abstract This study explores the relationship between perceived customer dimensions of justice and word of

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  • Fedex

    founded Federal Express (FedEx) in Little Rock , Arkansas. In 1973, the operation were relocated to Memphis, Tennessee. According to the FedEx website, on the first night of continuous operation, 389 Federal Express employees and 14 Dassault Falcon jets deliver 186 packages overnight to 25 U.S. cities — and the modern air/ground express industry is born. fedEx is the world’s largest express transportation company, responsible for delivering 3 million packages daily. FedEx provides ecommerce, transportation

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  • Fedex

    Waldbillig Joe Wyson Presented May 9, 2011 Introduction Key Issues Faced By FedEx & UPS Porter’s Five Forces Analysis Resources and Capabilities Business-Level Strategies Corporate Strategy Canvas Firm Performance Industry Dynamics Affecting Profitability Sustainability of Competitive Advantages Recommendations & Chosen “Winner” •  Are UPS and FedEx colluding and violating antitrust law? •  Do UPS and FedEx meet the market definition of duopoly? •  Is it ethical that rising fuel

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  • Marketing Strategy of Various Telecommunication Service Provider

    |740000 | |Back on the first line, choose Debit as D/C and enter 80 as Amount in doc.curr. Then, scroll to the right | | |until you see the Cost center column and enter NAIS1000 (Internal Services). |Debit | | |80 | |

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  • Fedex Review

     1980’s: – FedEx reached its maturing stage. – First US company to reach $1 billion in revenues.  FedEx handles 3.3 million packages General Environment  Global Provider of: - Transportation - e-commerce - supply chain management  FedEx an Innovator company: - Overnight package and letter delivery - 10:30 am next day delivery - Saturday delivery service • • • • • • Cost effective. Alternative for small packages. Distance and time are wider. Most familiar service. Handles millions

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  • Service Marketing Strategy Project

    marketing insights and learn about new marketing strategies from a data-driven company. I think marketing and strategy is an integral part of any business today, so it takes everything from the scratch to execution, without a marketing strategy, a product can never be a success. Also during my undergrad studies, I came across a course known as entrepreneurship management, which generated a spark in me to learn more about marketing management and strategy. Although having a limited internship experience

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  • Fedex Corp. vs. United Parcel Service, Inc

    stock price outstrip UPS’s during the initiation of talks over liberalized air cargo routes between the U.S. and China? Assuming a perfectly efficient stock market, how might one interpret a 14% increase in FedEx’s market value of equity? • How have FedEx and UPS performed since the early 1990s? Which firm is doing better? In class, prepare to discuss the insights you derived from the two firms’ financial statements, financial ratios, stock-price performance, and economic profit (economic value added

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  • Marketing Strategy for Services

    Marketing Strategy for Services Aurora Morrison Marketing Management – MKT 500 Dr. Stephen R. Hiatt February 18, 2010 Marketing Strategy for Services Target Market(s) and Segment Determination. When considering the target market for a particular product or service, one should

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  • Service Strategy

    analyses and let u guys know how translink building relationships with customers. Even that I know probably half of the people doesn’t into translink at all. As a division of department of transport and main roads, it's a public transport system that service in queensland and aim to provide a single integrated transport network accessible to everyone. Vision: making travel easy; purpose: lead, plan, specify and provide mass transit for the people in south east queensland. Customers as strangers Strangers

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  • Fedex Customer Service Canada

    FedEx Canada's got the package By: Kathleen Lau On: 04 Jul 2007 For: ComputerWorld Canada Mississauga-based logistics firm receives best contact centre performance award at Contact Center World conference. A company's success may depend in part on its customer contact centre's ability to manage data and integrate front-end applications with back-end systems that house that data, according to an industry expert. Managing customer data and ensuring that customer service representatives have

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  • Fedex

    FedEx Corporation FedEx Corporation - "FedEx", introduced express delivery to the world in 1973, and remains the world's largest express transportation company. Today, over 280,000 employees worldwide serve more than 220 countries and territories across the globe with a fleet of 669 aircraft, more than 75,000 vehicles to deliver more than 6.5 million packages per day. FedEx Express FedEx Express, a wholly owned company of FedEx, is divided into five global regions: • Asia Pacific (APAC)

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  • Management and Strategy of Fedex Corporation

    Question One: “FedEx has built superior physical, virtual and people networks not just to prepare for change but to shape change on a global scale…FedEx is not only reorganizing its internal operations around a more flexible network computing architecture, but it’s also pulling-in and in many cases locking-in customers with an unprecedented level of technological integration (Janah and Wilder, 1997; Annual Report 1999; cited in De Wit and Meyer, 2004, p.647).” In the context of the above statement

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  • Customer Service, Product and Distribution Strategies

    CHAPTER 15 CUSTOMER SERVICE, PRODUCT AND DISTRIBUTION STRATEGIES To be successful in the long run , small firms must develop and maintain loyal customers, as it costs for more to replace than keep one. There are three basic beliefs that forms the foundation of customer loyalty: 1. Superior customer service creates customer satisfaction 2. customer’s satisfaction produces customer loyalty 3. Small firms possess great potential for providing superior customer service Failure to emphasis

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  • Itil Service Strategy

    Service Strategy Meghna B. Patel Illinois Institute of Technology, Chicago Service Strategy ITIL (Information Technology Infrastructure Library) framework is considered as a set of best practices for IT Service Management (ITSM). This framework is widely used by many IT service providers to deliver quality IT services that adds value to customer and aims at attaining the business objectives. It consists of different processes and functions which are divided among five stages of service life cycle

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  • Fedex

    courier delivery service, Federal Express (FedEx) Corporation was founded by Frederick W. Smith in 1971 (Ferrell & Hartline, 2011). Formerly known as FDX Corporation, its headquarter is in Memphis, Tennessee, U.S. There are four segments that the company is divided into which are FedEx Express Segment, FedEx Ground Segment, FedEx Freight Segment and FedEx Services Segment. The FedEx Express Segment includes two companies which are FedEx Express and FedEx Trade Networks. In the FedEx Ground Segment

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  • Analysis of Fedex and United Parcel Service

    Dragomir, and Tisha Ray FINC 4369 Dr. Jonathan Du February 7, 2011 Analysis of FedEx and United Parcel Service The domestic United States market for package-delivery is a $45-billion dollar market. The air express market is a $25-billion dollar segment of this market. The package delivery industry is very large and highly competitive. Two of the top competitors, FedEx Corporation and United Parcel Service have been racing to gain a larger portion of this multi-billion dollar market for years

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  • Fedex

    planning in their company. FedEx is an express transportation company, founded in 1973 by Frederick W. Smith. FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx offer integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 275

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  • Strategies of Fedex and Ups

    The contrasting strategies Analyst felt that FedEx and UPS established themselves in China till the late 1990s following different corporate styles. While FedEx believed tackling foreign competition head-on, UPS believed in partnering with them. UPS, was happy to enter into lease agreements with other companies already having its presence in China. While FedEx’s main thrust was on capturing the accounts of its multinational customers operating in China, UPS tried to build an image of a local

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  • Fedex

    Abstract A leading company in the transportation agency, FedEx is known all around the world for its fast and on time delivery. Its slogan, “when it absolutely, positively has to be there overnight” says it all for the company. When one needs to get a package or parcel anywhere FedEx is one of the top choices. The company’s primary competitive advantage is its IT infrastructure. FedEx was the first to introduce a real corporate website where customers could print their unique barcode and have

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  • Fedex Comparison

    [pic] Introduction FedEx Corporation (FedEx) is a US based company mainly engaged in offering logistics solutions. The company, through its subsidiaries, provides transportation, e-commerce and business services under the FedEx brand. The major benefit of using the company is its ability to provide “day-certain” service to every business address in the US and Canada, as well as provide “time-certain” delivery to those areas within one to three business days. The company was founded in

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  • Common Human Service Strategies

    Common human service strategies: Human service providers learn many strategies in their field of work. The following are some examples: 1. evaluating a person with a through psychological assessment 2. determining the nature and level of intervention needed 3. meeting the needs of patient and family members 4. evaluating the patient and considering age appropriate placement into a facility. 5. determining whether the person is beyond spouses caregiving ability. 6. Determining

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  • Fedex

    emerging markets like China and India creates both opportunities and challenges in transporting goods and services. The businesses that can leverage technological advances are in a position to garner market share and add value to their shareholders. FedEx has become a world leader in the parcel delivery business. The name FedEx evokes thoughts of getting packages to customers the next day. FedEx now is used as a verb to tell customers that a shipment will be sent so that it is received the next day

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  • Fedex

    FedEx Corporation Strategic Management Project Prepared for: DR. Robert Ch. Wood BUSINESS 189 – Strategic Management Prepared by: SAN JOSE CONSULTING GROUP: Billy CRANE Brad LANDTHORN Bob MIRI Jeremy RELPH Chris SANCHEZ Andrea VERNEROVA December 9, 2003 TABLE OF CONTENTS EXECUTIVE SUMMARY ……………………………………………………………… 3-5 Chapter I: HISTORY ……………………………………………………………… 6 -9 Chapter II: EXTERNAL ANALYSIS ……………………………………………….9-15 A.

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  • Fedex

    Introduction FedEx Corporation specializes in overnight delivery of high-priority packages, documents, and heavy freight. The company created the overnight air-express industry virtually singlehandedly in the 1970s; its success was such that by the 1990s it faced the sincerest form of flattery: increasing competition from rival carriers. However, FedEx's continued mastery of logistics and its ability to track packages during the shipping process has enabled it to retain its leadership role in

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  • Fedex

    started with the service to Canada. The FedEx continue promised: “Absolutely, Positively Anytime.” In 1994, Federal Express launched as the first transportation web site to offer online package tracking. Until now, the super commitment that Federal Express gave to all customers – “We live to deliver!” – is really impressed for everybody. People – Service – Profit (PSP). ––FedEx Corporate Philosophy

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